District Supervisor (East and Central Regions)

at  Toronto Community Housing

Provide leadership to the delivery of building maintenance services at the District level.

• Monitors and manages the delivery of building maintenance services including demand maintenance repairs, building cleaning routines, preventative maintenance checks, life safety system checks and capital repair identification.
• Supervises, schedules and co-ordinates the day-to-day staffing of building operations (demand maintenance work and building cleaning routines).
• Leads the team’s review of performance indicators, identifying those that are below the pre-determined standard, implementing management plans to address improvement.
• Ensures compliance with applicable by-laws, standards and legislative requirements including Municipal Licensing standards and various other regulated building component authorities (i.e. ESA, TSSA, ULC, etc).
• Monitors and manages performance indicators among staff (by building) to enable performance management of service level, service quality and process compliance at the district, and individual level; includes periodic assessment of legislative requirements and code compliance.
• Pro-actively manages emerging maintenance service issues and escalations that negatively impact TCHC Residents, Property and/or the broader community.
• Actively engages with Residents, Community Groups, and Stakeholders to coordinate building and community level activities.
• Demonstrates a value for improving the quality, cost and customer experience of maintenance services through audit of service delivery (staff and vendor); identifies areas for change.
• In collaboration with Human Resources, contribute to the resolution of labour relations matters including discipline, grievances, and union partner relationship management.

Monitors and Manages Operating Budget

• Oversees a maintenance budget of over $1-2M annually.
• Reviews and approves costs at a defined threshold; escalates cost approvals to Regional District Manager (RDM) and/or Facilities Management as required.
• Coordinates the timely payment of vendor invoices related to demand maintenance repair (including confirmation of work completion).
• Identifies critical property management issues and concerns in support of business case development.
• Monitors actual cost performance for variance from budget; works with RDM towards developing responsive management actions plans on a monthly and quarterly basis.
• Uses sound judgement to effectively prioritize demand maintenance investment to extend asset life, ensure life safety and mitigate organizational risk.
• Seeks compliance with defined financial accounting practices, corporate purchasing policies and related operational business process standards.

Effectively supports and develops frontline staff

• Lends leadership support to a diverse team of frontline staff in multiple locations.
• Drafts performance plans at a role and individual level to drive service delivery; measuring achievement to target within a process of continuous performance management.
• Fosters an environment of organizational development amongst frontline staff; monitoring any succession plans; participating in coaching and mentoring activities.
• Builds and nurtures a culture of Resident-focused performance excellence through communication, coaching and fair/equitable treatment of staff; promoting workplace diversity, home-work life balance and a safe workplace.
• Adheres to established Human Resources policies and procedures.

Leads and/or supports special programs

• Oversees the execution of the Annual Unit Inspection; requiring coordination of Superintendents to access all units within the sub-district to conduct a documented inspection.
• Owns the follow up on required points of investigation and action coming out of Annual Unit Inspections (i.e. Resident violation notices, visits to assess compliance or improvement, referral to Resident & Community Services for support).
• Coordinates scoping the work related to the Resident led Participatory Budget program including job specification and budget assessment.
• Supports Facilities Management in the coordination of local activities required to successfully support planned and demand maintenance capital project delivery.
• Intervenes as required to investigate vendor performance issues; liaises with suppliers to resolve issues/disputes and escalates as required.
• Participates in RFP evaluations pertaining to maintenance and capital work awards.