Diverse Customer Segments, Black Customer Experience Intern/Co-op

at  TD Bank

CO-OP ACCOUNTABILITIES:

Are you a creative self-starter, seeking an internship with a high-performing team? Then this internship is your opportunity. The successful candidate will support the diverse customer segment by providing a broad range of analysis and project support in the development of business programs, including processes and procedures development and monitoring.

CANDIDATE REQUIREMENTS:

• Demonstrated understanding of the lived experiences of Black communities
• Be passionate about Diversity and Inclusion initiatives
• Business acumen and strong organizational awareness
• 3/4th year student. Business program preferred (Undergraduate or Graduate)
• Strong knowledge of Microsoft Office (i.e., Excel, Word, PowerPoint, etc.)
• TD working experience is an asset
• Experience in social media marketing best practices is an asset
• Interest in working in a customer-facing role (small business account managers, financial advisors, etc.)
  We invite candidates to state their year of study in their application.
  Please note this role will take place in a hybrid work environment: 2 days in office in Toronto, 3 days remote.

WHO WE ARE

TD is one of the world’s leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Please refer the Job description for details