Diversion Navigator - Spanish Speaking

at  Catholic Charities of the Archdiocese of St Paul and Minneapolis

Are you passionate about Poverty for no one; Opportunity for Everyone?
Catholic Charities is the place for you!

MINIMUM QUALIFICATIONS/EXPERTISE:

• Se requirere dominio y fluidez del idioma español. You must also be able to communicate in English.
• Two (2) years relevant experience or comparable job duties required.
• Experience with landlord/tenant mediation and/or general conflict resolution skills required.
• Ability to work with people who may be experiencing homelessness, unstable housing, and/or mental illness/chemical dependency required.
• Ability to think fast, productively, and creatively required.
• Ability to work with diverse populations with diverse worldviews and perspectives required.
• Knowledgeable about housing programs, city regulations including landlord/tenant law, and lease comprehension preferred.
• Experience conducting intake and assessment processes preferred.
• Working knowledge of Hennepin County community resources for low-income residents, system navigation and assisting people with benefit and program eligibility preferred.
• Demonstrated skill in relationship building including excellent interpersonal communication skills both written and verbal required; ability to speak a second language preferred.
• Excellent computer skills including experience with HMIS and Microsoft Office products preferred.
  JOB CLASSIFICATION: Regular; Full-time; Hourly; Non-Exempt
  Catholic Charities is an equal opportunity employer.
  Job Description Updated: 10/5/2023
  Please note this job description is not designed to cover or contain a comprehensive listing of all functions that are required of the employee for this job.

• Provide diversion services to callers seeking emergency shelter in Henn Co: Conduct initial screening, crisis intervention/referral, and diversion tactics; work with callers on identifying viable diversion strategies to prevent shelter entrance.
• Implement diversion strategies that may include landlord/tenant negotiations, conflict resolution/mediation, and making connections to a wide variety of community services.
• Develop and maintain productive relationships with our Shelter Access Point partners: Family Shelter Team, and Adult Shelter Connect and other community partners.
• Ensure data tracking requirements are met: HMIS client entries, assigned spreadsheets, and case notes up to date. Provide reports as assigned.
• Stay well informed about community resources and various service providers as well as referral procedures.
• Administer financial assistance for eligible Tier 2 clients for damage deposits, rent, etc. and prepare relevant correspondence and forms as necessary (Guarantee Letter).
• Work with Program Manager and Unit Manager on program evaluation and goals.
• Ensure the program significantly and consistently contributes to the positive community culture that promotes learning, diversity, problem solving, resourcefulness, accountability, and excellence in serving people experiencing homelessness.
• Represent Catholic Charities at community events as assigned.
• Other duties as assigned.