Division Director of Operations, Home Care

at  BAYADA Home Health Care

BAYADA Home Health Care has an immediate opening for Division Director of Operations in our Assistive Care - Personal Care Services practice. This is an exciting career opportunity for an entrepreneurial health care leader with multi-site operational management experience. As Division Director, you will develop and lead office teams in providing excellent, high-quality results for five offices in Florida. These offices provide personal care, household support and companionship for seniors and adults who require assistance to enjoy independent, safe, and fulfilling lives in the comfort of their homes. The offices are located in Orlando, Bradenton, St. Petersburg, Tampa, and Winter Park. Regular, on-going travel to these offices is required.
If you are a high performing, results oriented leader looking for the next step in your career, this could be the opportunity for you! Prior multi-site management experience is required. Experience working in home care, assisted living or independent living communities, or senior care services is highly preferred.

Primary Responsibilities:

• Demonstrate and communicate the core values of BAYADA and The Bayada Way.
• Provide oversight and support to assigned service offices, including responsibility for operational performance and direct supervision of Directors & Associate Directors.
• Ensure that offices’ actions and communications demonstrate that “The Client Comes First.”
• Oversee the development of quarterly marketing, recruiting and budgeting plans.
• Direct and support offices to achieve customer service, quality, and growth goals. Hold self and Directors accountable for meeting established goals.
• Understand competition and market (both referral sources and employment sources). Identify industry trends and react accordingly. Identify new business opportunities.
• Oversee and participate in the recruitment, selection, and development of high potential employees in the division. Educate, mentor, and coach Associate Directors, Directors, and Area Directors. Deliver honest and timely feedback.
• Assume responsibility for the quality of care provided by all offices in the division. Proactively manage client and customer concerns.
• Ensure appropriate clinical and management coverage for each office.
• Communicate office/provider-specific performance issues to the Governing body through the Regional Director, Practice President or Chief Operating Officer. Ensure implementation of corrective actions as directed by the governing body.
• Lead through strong communication and sharing of ideas with field and support offices.
• Develop long-term trusting relationships with clients, community, employees, support and other service offices.

Minimum Qualifications:

• Exemplifies characteristics of The Bayada Way: compassion, excellence, and reliability.
• Four (4) year college degree.
• Five (5) years of multi-site management experience.
• Home care, senior living or senior care operations management experience strongly preferred.
• Demonstrated ability to lead people and get results through others.
• Ability to plan, organize, and act proactively.
• Ability to think strategically; good analytical skills; good oral, written, and presentation skills.
• Demonstrated record of establishing and achieving goals.
• Strong interpersonal skills with demonstrated ability to build and maintain relationships with internal and external stakeholders.
• Acceptable results on pre-employment assessments.
• Ability to read, write and effectively communicate in English.

BAYADA offers a comprehensive benefits plan that includes the following: Paid holidays, vacation and sick leave, vision, dental and medical health plans, employer paid life insurance, 401k with company match, direct deposit and employee assistance program
To learn more about BAYADA Benefits, click here

• Demonstrate and communicate the core values of BAYADA and The Bayada Way.
• Provide oversight and support to assigned service offices, including responsibility for operational performance and direct supervision of Directors & Associate Directors.
• Ensure that offices’ actions and communications demonstrate that “The Client Comes First.”
• Oversee the development of quarterly marketing, recruiting and budgeting plans.
• Direct and support offices to achieve customer service, quality, and growth goals. Hold self and Directors accountable for meeting established goals.
• Understand competition and market (both referral sources and employment sources). Identify industry trends and react accordingly. Identify new business opportunities.
• Oversee and participate in the recruitment, selection, and development of high potential employees in the division. Educate, mentor, and coach Associate Directors, Directors, and Area Directors. Deliver honest and timely feedback.
• Assume responsibility for the quality of care provided by all offices in the division. Proactively manage client and customer concerns.
• Ensure appropriate clinical and management coverage for each office.
• Communicate office/provider-specific performance issues to the Governing body through the Regional Director, Practice President or Chief Operating Officer. Ensure implementation of corrective actions as directed by the governing body.
• Lead through strong communication and sharing of ideas with field and support offices.
• Develop long-term trusting relationships with clients, community, employees, support and other service offices