Divisional Group Warranty Manager

at  Group 1 Automotive

HELPFUL SKILLS AND QUALIFICATIONS

Don’t worry about ticking off every single skill here if you care about delivering great experiences as much as we do, we want to hear from you.

• Previous experience of working within the automotive industry
• Comprehensive knowledge of the motor trade
• Able to influence, motivate and manage a team effectively
• Maintain methodical and logical approach to varying workloads
• Will be able to meet deadlines and prioritise workloads

We value diversity and believe it strengthens our team. If you don’t meet every requirement listed but are enthusiastic about this role and eager to learn, we encourage you to apply.

• Maintain thorough up-to-date knowledge of all warranty procedures and manufacturer requirements with your Team & in Store
• Conduct monthly self-audit checks on each site according to throughput
• Carry out monthly site visits, and prioritise in accordance with business need
• Carry out regular checks on warranty invoices at each site to ensure legitimate claim opportunities are maximised
• Attend individual centres’ aftersales meetings on a regular basis and deliver warranty update to service managers, parts managers, etc.
• Develop and deliver warranty communication strategy to ensure all relevant staff aware of any changes to process or policy
• Provide monthly written report to Head of Warranty & Group Aftersales Manager
• Recognise and provide urgent guidance and training to any site identified as being in danger of falling short of compliance requirements
• Provide emergency coverage when any warranty administrator is unexpectedly absent, help arrange support and cover for planned absences
• Help to develop succession planning (including, where appropriate, utilising apprenticeship schemes) for warranty personnel
• Develop a warranty “team” approach, sharing best practice across all centres and developing communication amongst warranty staff
• Identify training requirements for warranty personnel, deliver in-house training to Aftersales Teams and develop individual training plans in conjunction with service/aftersales managers
• Develop practical guidance for the correct and efficient inputting of warranty claims to assist trainees and drive consistent practices across group
• Attend sites during formal manufacturer’s audits and participate in pre/post audit meetings