Divisional Manager - Client Solutions - Enterprise Ireland

at  Forvis Mazars

BACKGROUND

Enterprise Ireland’s remit is to accelerate the development of world class Irish companies to achieve leading positions in global markets. Our clients, employing over 220,000 people across Ireland, make a significant contribution to the Irish economy.
Our forthcoming strategy, for the period 2025-2029, will focus on supporting Irish business to accelerate sustainably and increasingly contributing to economic growth. The environment in which Irish businesses operate is constantly changing and business needs to be innovative and ambitious to succeed. Our 5-year strategy sets out how we will support Irish business to START, COMPETE, SCALE and CONNECT to deliver jobs across Ireland and impact globally.
With comprehensive, tailored supports including extensive start-up, scaling, innovation and management development programmes, a network of over 40 overseas locations, supported by a highly experienced staff of over 800 at home and abroad, Enterprise Ireland is equipped to help Irish enterprise achieve their ambitions.

ROLE PURPOSE

The role of Divisional Manager - Client Solutions, presents an exciting opportunity for an experienced, enthusiastic business leader to oversee the delivery of a wide range of client services and offers across Enterprise Ireland’s diverse and ambitious client base. A key focus of this role is driving the delivery of a world-class client service team in alignment with Enterprise Ireland’s strategy.
The Divisional Manager will be a key member of the Senior Leadership Team, with direct responsibility for the new Client Solutions Division, which comprises six departments dedicated to developing and delivering collaborative, impactful services and offers to Enterprise Ireland’s clients.
Collaborating seamlessly with Enterprise Ireland’s Client Advisory Divisions, the Divisional Manager will play a pivotal senior leadership role in ensuring that Enterprise Ireland’s client operating model delivers exceptional impact and value for clients, stakeholders and Ireland.

KEY RESPONSIBILITIES

The successful candidate will be responsible for, but not limited to, the following:

The successful candidate will be deeply purpose driven with strong personal values and commitment to the role and be able to demonstrate evidence of:

• Extensive leadership experience, with a proven track record of managing projects, and driving delivery of clear outcomes against corporate goals is essential.
• In-depth knowledge and understanding of one or more of the following business areas: Leadership, Talent & Skills; Operations & Digital; Business Expansion; Environmental Sustainability; and /or Research, Development & Innovation (RDI) is essential.
• Excellent interpersonal and communication skills, relationship-building and networking experience, including experience of influencing and collaborating at a senior level across the public and/or private sector is essential.
• Demonstrated ability to inspire, develop, and direct high-performance teams, fostering a culture of continuous improvement and professional growth is essential.
• Possessing in-depth knowledge and understanding of service delivery in a client service context, addressing key influencing factors and challenges is essential.
• Ability to lead the evolution of Enterprise Ireland’s portfolio of client services to meet client needs, achieve value for money, and deliver strategic impact is essential

For the role of Divisional Manager for Client Solutions, the key competencies are:

• Results Focused - The ability to remain outcome and results focused regarding business priorities and organisational goals, monitoring progress and adjusting approach ensuring delivery against the appropriate timescales.
• Innovation and Risk-Taking - Actively encourages and nurtures new ideas, experimentation and measured risk-taking, while always being on the lookout for opportunities to continuously improve business processes and efficiencies within Enterprise Ireland and client organisations.
• Problem Solving and Decision-Making - The ability to be decisive and make tough decisions about clients, people and costs to deliver sustainable results, using information and situations to make reasonable and sound decisions.
• Client Focused - The ability to provide an excellent client service focusing on client needs and building and maintaining effective, collaborative personal and business relationships to advance clients’ objectives and Enterprise Ireland strategy.
• Communicating with Impact to Influence Others - Communicates in a manner that will persuade, convince and influence their own staff and others, both internally and externally, in order to motivate, inspire or encourage them to follow a course of action.
• Teamworking - Co-operates with colleagues, shares information and respects the opinions and values of staff members. Understands the skills, experience and knowledge of staff members and maximises how these can be utilised to the benefit of the department, the organisation and the client.
• Embracing & Leading Change - Understands the business agenda of Enterprise Ireland and embraces changes for area of responsibility and for external and internal clients.
• Acting / Leading with Integrity - Lives the Enterprise Ireland purpose and values, acting genuinely and with integrity, in a manner that builds trust and engages and motivates others, placing the genuine needs of the client, the organisation, and staff ahead of personal agendas.
• Networking - Establishes and maintains mutually beneficial relationships with colleagues and other networks for the purpose of sharing information.
• Developing Yourself & Others - Creates an environment that enables others to excel in terms of job performance