Doctoral Training Hub Administrator

at  University of Glasgow

JOB PURPOSE

The purpose of the role is to provide effective and efficient administrative support for the CDT Directors and Coordinator of the DiveIn Centre for Doctoral Training (CDT) and the College of Science and Engineering Doctoral Training Hub (DT Hub), contributing to the enhancement of the student experience and ensuring the delivery of the DiveIn goals and vision.
DiveIn is an exciting and forward-looking newly funded EPSRC CDT that innovates delivery by focusing on interdisciplinary research by diverse teams across the College of Science and Engineering. See https://www.divein.org.uk for more information.
The administrator will benefit from being part of the Doctoral Training Hub (DT Hub). The DT Hub manages multiple CDTs and other funded cohort postgraduate programmes across the College of Science and Engineering. The DT Hub provides an innovative student and academic focused service providing end-to-end management and administration. The DT Hub offers a flexible hybrid working model.
Reports to: The Deputy Doctoral Training Hub Manager (Line Manager) and works closely with the DiveIn CDT coordinator to provide support to CDT Directors for specific doctoral training centre requirements.

MAIN DUTIES AND RESPONSIBILITIES

1. To provide dedicated administrative support to the CDT coordinator and academic directors, DT hub and postgraduate research students.
2. To be the first point of contact for all student and staff queries relating to the DT Hub or specific DiveIn CDT, including the management of specific CDT email boxes and to provide effective advice, guidance, and resolutions to enquiries.
3. To be the key contact for HEI partners to support the service of the DiveIn CDT.
4. To use judgement, in a proactive way, to deliver a quality service to specific CDT students: answering queries, providing information and guidance, resolving issues and allaying concerns as they arise.
5. To plan, coordinate and manage administrative activities that support the delivery of DiveIn CDT, including maintaining the calendar of events.
6. To work as part of a cross-institutional team to support the ambitious delivery, management, and administration of the researcher development training programme for students including and supporting the registration and enrolment process and ensuring that all students are registered at all centre-specific HEI partners.
7. To ensure an excellent service delivery to all students, staff and partners by drawing on expert knowledge and experience to problem solve and take accountability for issues that arise.
8. To actively contribute ideas and initiatives that ensure an excellent student experience for the postgraduate research student community across the College.
9. Working with the DiveIn CDT coordinator and directors, DT Hub Coordinators, DT Hub Senior Administrator, and Graduate School and DT Hub Events Coordinator to support events and conferences, and manage travel arrangements for students and external visitors.
10. Support the DiveIn CDT coordinator and directors, DT Hub Coordinators and DT Hub Senior Administrator in operational financial processes, including raising purchase orders, processing student expense claim forms and providing status reports as required.
11. Support the administration of an effective recruitment programme, including operational aspects of application data processing, assisting in monitoring progress, maintaining the recruitment tracker database, and liaising with the graduate school.
12. To manage records and files associated with the DT Hub and to ensure consistency of approach across all centres in the DT Hub, liaising with the Graduate School to ensure that changes to student records are made.
13. Provide committee administration support as required. This will include the production and distribution of agenda, papers, and minutes.
14. To update webpages, handbooks, and social media to support the centre specific marketing and communication strategy.
15. Undertake any other duties as assigned by the CDT coordinator and Deputy DT Hub Manager.