Docucare Associate

at  Arena Group Ltd

QUALIFICATIONS, SKILLSETS & EXPERIENCES:

• A Levels or equivalent qualifications
• Advanced knowledge of all site products and client IT environment
• Experience in a customer facing technical service role
• Demonstrates a proactive approach to work with initiative and drive
• Good technical and/ or electrical aptitude

• Carries out regular preventative maintenance checks on client fleet of machines
• Replenishes consumables
• Maintains log of all activities including on-site parts inventory
• Maintain clean and tidy devices and surrounding environment
• Carries out first level repair and escalate in accordance with agreed procedures for next level maintenance and technical support
• Ensures SLA is achieved, and Customer requirements are met
• Commitment to maintain skill set through personal development and training
• Promotes knowledge sharing and acts as a mentor/coach
• Works closely with the customer, providing support and promoting Xerox in conversation