Document Processor

at  Tarion

Document Processor – DP102424
Department: Warranty Services
Type of Position: Full Time, Contract (6 Months)
Location: 7th Floor, 5160 Yonge Street, Toronto, ON
Reporting to: Manager, Warranty Services
Work Model: Hybrid – flexible work schedule (All remote work must be completed from your home office within the province of Ontario.)

ABOUT THE ROLE

The Document Processor role is responsible for providing support to the Warranty Services team in the claims process. In this position you will manage a group email box as well as providing predefined system responses and process claim forms. You will also be responsible for assisting the claims team, creating enrolment, providing administrative support and update and maintain case files details in Salesforce.
This is a hybrid role requiring working two (2) days in the office and three (3) days remotely, per week. (All remote work must be completed from your home office within the province of Ontario.)

RESPONSIBILITIES INCLUDE:

• Manage group email box
• Electronically process Certificates and Forms related to the Ontario New Home Warranties Plan Act from a queue work list
• Create electronic files and reply with system generated responses as required
• Maintain and update detailed information as required for case files
• Answer general inquiries via email using system generated responses
• Send and receive claim forms/completed claims
• Create the enrolment and process the claim (send form letters)
• Upload documents and set tasks in Salesforce
• Document processing
• Data entry
• Liaise with other departments as required