Domestic Sales Advisor

at  Certas Energy UK Ltd

We are looking for Customer Sales Advisors to join our Domestic Sales team
We are looking for Customer Sales Advisors to join our Domestic Sales team at Certas Energy.
If you are passionate about delivering a great customer experience, enjoy working in a fast-paced environment, and have strong sales and communication skills, this is an exciting opportunity for you!
As a Customer Sales Advisor, you will be the first point of contact for our domestic customers looking to place fuel orders.
You’ll deliver exceptional service and handle complex queries.

Key responsibilities include:

• Handling inbound calls from domestic customers who want to place orders for fuel.
• Asking security questions to validate customer identity.
• Supporting vulnerable customers, ensuring their needs are met with care.
• Addressing customer queries, such as late deliveries, and offering solutions to resolve issues.
• Ensuring customer details and orders are accurately recorded.
• Promoting additional products and services where relevant to meet customer needs.

• Handling inbound calls from domestic customers who want to place orders for fuel.
• Asking security questions to validate customer identity.
• Supporting vulnerable customers, ensuring their needs are met with care.
• Addressing customer queries, such as late deliveries, and offering solutions to resolve issues.
• Ensuring customer details and orders are accurately recorded.
• Promoting additional products and services where relevant to meet customer needs