Domestic Sales Agent

at  Certa Ireland Limited

ABOUT YOU

As part of the DCC group, we believe in trust and openness, and you do too. We hire great people and give them the freedom to do their best work.

KEY SKILLS AND ATTRIBUTES

• 1 year’s sales experience in a fast paced service industry, ideally a call centre environment but not essential
• Experience and ability to work under pressure while meeting targets set and ensuring attention to detail is maintained
• Strong negotiation skills to achieve optimum results for the company
• Fluent in English both written and oral
• Proficient with MS Office including exceptional Excel Skills
• Experience in oil industry is desirable but not essential

ROLE SUMMARY

The Domestic Sales Agent will be responsible for selling Certa Ireland’s Domestic Fuels to new and existing Domestic Customers throughout Ireland.
In conjunction with the operations team, the agent will ensure customers receive a first class on time delivery service.

KEY RESPONSIBILITIES

• Responsible for selling Certa Home Heating Oil to new and existing Domestic customers.
• Negotiate with the customer to get the best possible price to close the sale.
• Development and retention of new and existing customers.
• Conduct outbounding campaigns to retain business and to increase marketing permissions
• Demonstrate a high level of customer service, providing “first call resolution” at every opportunity.
• In conjunction with the Certa operations team, the agent will ensure customers receive a first class on time delivery service.
• Cross sell additional energy products to Domestic Customers – eg. Solar