Donation Center Attendant- Refugee Services

at  Catholic Charities Fort Worth

ARE YOU THE NEXT DONATION CENTER ATTENDANT?

• High school diploma or general education degree (GED) required, Associate’s degree or higher preferred.
• A minimum of 1 year working experience in a customer service position required.
• Must have reliable transportation, a current Texas driver’s license, and be willing to transport donated goods in personal vehicle.
• Ability to communicate clearly with donors in English.
• Adheres to policies related to boundaries with youth.

SKILLS

Preferred

• Documentation
• Logical Thinking
• Customer Service

BE PROUD OF WHAT YOU DO:

You’ll join a mission-driven team and agency dedicated to supporting our clients. We have been entrusted with a 114-year legacy of doing good and we have set forth a bold goal of ending poverty in our community. Our services are uniquely positioned to address a myriad of key factors that keep families from reaching their bigger, brighter future. We have identified five different areas, or pathways, in which our programs create impact: financial resiliency, education credentials, emotional resiliency, resource stability, and employment. And we’re growing our team to make it all happen! Though we are guided by our Catholic Faith, you do not have to be Catholic to join our team or receive services.

CORE RESPONSIBILITIES

• Receiving Donations
• Coordinate Donation Pick Ups
• Donation Center Maintenance
• Internal Collaboration
• Inventory Reporting

WHAT WILL YOU BE DOING IN YOUR ROLE?

• Accept donated goods from donors in a friendly and courteous manner and provide receipt.
• Receive and properly handle donations from individuals, businesses, or organizations, ensuring all items are accounted for and logged.
• Coordinate in-kind donation pick-ups with the In-kind Specialist from donors or warehouses.
• Be available for daily donation drop-offs from the community.
• Ensure donors receive confirmation of their scheduled pickup, along with any necessary information regarding tax receipts or further actions.
• Ensure that the Donation Center and surrounding premises are kept clean and free of safety hazards, and that safety procedures are understood and followed by all employees.
• Maintain a neat and clean donation area, interior and exterior.
• Properly load and unload donation items from staff and donor vehicles.
• Assist with all general cleaning functions of donation center such as sweeping, mopping & trash removal, communicating with the facilities team for dumpster needs, etc.
• Remove all unwanted or unfit donations from the donation center
• Be a team player by assisting case aides with donation pickups and follow the direction of your supervisor to meet program needs.
• Work collaboratively with the In-Kind Specialist to ensure donation center needs are met.
• Sort donations according to donation center guidelines and keep an organized inventory list.
• Document all donation pickups, ensuring that details such as donor information, items collected, and pickup times are logged in the system for inventory and reporting purposes.