Donation Processing Team Assistant

at  NSPCC

• Annually:£22,932 - £23,480 per annum plus London Allowance of £3366
• Region:London and South East
• Location:London - Weston House
• Department:Income Generation Operations
• Vacancy Type:Permanent
• Closing Date:12 February 2025

Business Support Assistant

• £21,840, plus Inner London Weighting Allowance of £3,366.
• Hybrid
• London - Weston House
• Department: Income Generation Operations
• Permanent contract
• 35 hours per week
• Location - Split between home and our London Office - please note, due to the nature of work you will be required in the office a minimum of 2 days a week.
• Flexible working patterns, such as compressed hours, flexibility to work earlier or later around our core working hours of 10.00am and 6.00pm.

Are you looking for a role within an organisation where you can make a real difference to people’s lives? Are you looking to develop your experience with a sector-leading team? If the answer is yes, then our Business Support Assistant role, based in our Donation Processing team, could be for you.
Every childhood is worth fighting for. This is our belief. Within Income Generation, our aim is to provide maximum resources for the NSPCC and children by working together to create the best possible donor experience by building long-term relationships to create a supporter experience which is different, better and more rewarding than that of supporting any other charity. Donation Processing is a vital part of NSPCC’s Income Generation Operations and is responsible for delivering the service and infrastructure that supports all the NSPCC’s fundraising.
The busy department has responsibility for dealing with supporter interactions and donations, plus supporting the fundraising database. This needs to be delivered effectively, efficiently and executed flawlessly. This enables us to deliver excellent levels of service to our supporters as well as all internal customers.

This role of Business Support Assistant is to work in a busy team responsible for the efficient and timely receipt, processing and thanking of donations and other supporter contacts received in house. Specifically, the person in this role will ensure we: -

• deliver high quality service to supporters for all the teams key processes.
• deal with fluctuating volumes of work received through using initiative and effective teamwork.
• achieve donation processing service standards.
• ensure accurate and consistent processes are followed that integrate all donation processing for all fundraising markets.

The person in this role will have a personal commitment to; ending cruelty to children, providing a high standard of service delivery and customer care, and applying NSPCC’s values and behaviours to all aspects of work.

The person will also have experience of:

• working in a customer focused environment
• maintaining electronic and paper administrative and information systems
• using Windows-based software packages including Word, Excel and Outlook and the Internet in order to deliver tasks and projects.
• using computers and/or CRM databases.

Do you have what it takes to make a difference to children’s lives? In return, we also like to reward people by offering a great working environment, being part of a friendly and supportive team, and offering stimulating and challenging work, with plenty of development opportunities. We offer a variety of rewards and benefits including generous annual leave, employee benefits and assistance programme, pension and life assurance schemes.
Join us at this exciting time and you’ll become part of an expanding team that cares about the work they do and the people they work with. You’ll discover opportunities to grow, along with challenges and a shared purpose that’ll bring the best out in you. And you’ll get to find your own way to make a difference that means more, and that impacts millions of young lives. We want to ensure roles are accessible and inclusive of everyone, which is why the NSPCC offers a high degree of flexibility around ways of working.

• deliver high quality service to supporters for all the teams key processes.
• deal with fluctuating volumes of work received through using initiative and effective teamwork.
• achieve donation processing service standards.
• ensure accurate and consistent processes are followed that integrate all donation processing for all fundraising markets