Donations and Administrative Assistant

at  Trans World Radio Canada

DONATIONS AND ADMINISTRATIVE ASSISTANT

TWR Canada is looking for an energetic, enthusiastic Donations and Administrative Assistant (DAA) to join our team in a full time (40 hrs/wk) capacity. With a heart to serve others, the DAA is a warm, welcoming face and voice for our team. With responsibilities ranging from receptionist duties to processing and acknowledging donations, maintaining accurate donor database records, providing reporting support to leadership and filling in administrative gaps, this is a multi-faceted customer service role designed to help TWR Canada’s donors, visitors, missionaries, and staff feel valued and partnered with our Christian ministry.
Type: Permanent, full-time role (40 hrs/week)
Location: London, Ontario (in-office role)
Reports to: Director of Finance & Administration
Salary: $44,000-$50,000 annually, based on experience, plus benefits
Application Deadline: November 22, 2024, or until filled (applications to be reviewed on a rolling basis)

FOSTERING DONOR RELATIONS

• Develop a warm rapport with donors
• Follow up with donors who make requests by mail or phone for tax receipts, additional information, or gift clarification, ensuring an excellent donor experience
• Contact monthly giving donors for credit card renewal information
• Call donors to advise of upcoming events in their area
• In coordination with the fundraising and donor engagement team, send cards or letters to donors for special occasions, including birthdays, anniversaries, loss of loved ones, as a means of donor encouragement
• Pray with and for donors regularly, seeking opportunities, and share appropriate prayer requests with staff.
  Since no job description can encompass all duties that may be required, we expect all TWR Canada team members to occasionally carry out other responsibilities broadly consistent with those listed in their position description.

QUALIFICATIONS & COMPETENCIES

• Passionate about TWR Canada’s vision, mission and values
• Spiritually mature with an evident love for God and people
• Bachelor’s Degree or College Diploma in a relevant discipline or a combination of education and related experience
• Minimum 2 years’ full-time administrative experience, preferably in a nonprofit or ministry setting
• Experience with a CRM database (experience with DonorPerfect and/or GiveCloud is an asset)
• Experience discreetly handling confidential information with knowledge of applicable data privacy law
• Strong customer service, communication and interpersonal skills, with attention to detail
• Must be resourceful, flexible and able to work independently with minimal supervision
• Have advanced proficiency using the Microsoft 365 Office suite
• Ability to work in fast-paced environment with excellent time management, multi-tasking, and a can-do attitude
• Demonstrated commitment to personal and corporate prayer as a vital part of the ministry culture and decision-making process, including leading and participating in regular prayer meetings and devotions with staff and volunteers
• Ability to work extended hours during peak periods, 2-3 times per year, if needed
• Current clear Criminal Record Check
• Legally eligible to work in Canada

The following are considered to be bona fide occupational requirements of this position.

• Faith: as TWR Canada is a faith-based organization working primarily with Christians and those promoting the Christian faith, the person who holds this position must possess a sincere and enduring Christian faith that aligns with our organization’s faith statement. They must be regular attendees of a local Christian community. Annual signing of the statement of faith is required to remain in this position.
• A Christian Lifestyle: for similar reasons as above, the individual must have a lifestyle consistent with biblical Christianity, actively abstaining from sinful or shameful behaviour including, but not necessarily limited to, theft, lying, greed, idolatry, violence, rage, fraud, slander, gossip, lawbreaking, drunkenness, divisiveness, and sexual immorality. Annual signing of the Lifestyle statement is required to remain in this position.