Donor Care Associate

at  The Salvation Army Golden State Division

OVERVIEW:

The Donor Care Seasonal Temp provides high-quality customer service to donors in the Golden State Division by initiating and responding to questions and comments through phone calls and emails, by updating donor records and completing other documentation accordingly.

EDUCATION AND EXPERIENCE:

• High School diploma or equivalent (required)
• Experience as an Administrative Assistant (2 years preferred)
• Experience with Non-profit sectors (preferred)
• Experience with Microsoft programs
• Experience in data entry

SKILLS AND ABILITIES:

• High level of integrity and confidentiality
• Detail oriented
• Great communication skills
• Ability to multi-task

PHYSICAL REQUIREMENTS:

• Ability to lift up to 25 lbs. (usually file boxes)

EXPERIENCE

Preferred

• Experience in data entry
• Experience with Microsoft programs
• Experience with Non-profit sectors
• 2 year(s): Experience as an Administrative Assistant

EDUCATION

Required

• High School or Equivalent or better

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c

DUTIES AND RESPONSIBILITIES:

• Update donor records with information coming from various sources
• Assists with donor stewardship and personalized engagement
• Verify caseload donors’ birthdays, coordinating personalized communication and ensuring timely outreach
• Adjust schedules, ensuring transparent communication with stakeholders and team members regarding any updates
• Manage donor care issues using various vendor platforms, including but not limited to Portfolio CRM, Classy, R360, and Paypoint
• Processes items from the Exception Queues
• Assists with the writing and preparing thank you notes, holiday cards, and other correspondence Provides additional support to the Development team during the Holiday Season or emergency fundraising campaigns
• Assist with donor events
• Other related duties as required

ACKNOWLEDGMENT OF RELIGIOUS PURPOSES OF THE SALVATION ARMY:

Please note that The Salvation Army has a religious purpose and status as a church. We ask our employees that they do nothing to their relationship with The Salvation Army to undermine its religious mission. Employees must agree and understand that their services are a necessary part of The Army’s religious purposes and their work-related conduct must not conflict with, interfere with, or undermine such religious programs or The Army’s religious purposes.