Donor Care Representative, Office Administration

at  MakeAWish Canada Rves denfants Canada

“The best prescription I’ve ever given is a wish.”

• Dr. Jeremy Friedman, Associate Paediatrician-in-Chief, SickKids Hospital & Medical Advisor for Make-A-Wish® Canada

WHERE YOU COME IN

We are looking for a Donor Care Representative, Office Administration to join our team at Make-A-Wish Canada. Reporting to the Donor Care Team Lead, Gift Entry, the Representative is a key contributor to the Make-A-Wish Canada Mission by providing excellent customer service, both in person and through phone operations, to donors, the public, and others, as well as office administration while supporting the donor care team.
In addition, this role is responsible for supporting the entry of constituent and donor data accurately and promptly into applicable customer relationship systems, ensuring receipts, acknowledgments and other applicable stewardship communications are delivered in an accurate and timely manner.
This role is located in Edmonton and is a full-time, permanent, onsite position.

• Provide exceptional customer service in person and via phone and email, regarding a variety of fundraising, mission and stewardship inquiries.
• Manage office needs, including reception, supplies, office spaces and liaise with building maintenance/management.
• Open and close the office daily.
• Responsible for accurate data entry and management into customer relationship management systems (Donor Drive & Salesforce) as it relates to entering donations, updating payments and updating/adding constituent records across Make-A-Wish Canada.
• Maintain positive and collaborative relationships with internal team members to ensure donations are accurately reviewed and completed in a timely manner.
• Facilitate the issuance of tax receipts (original/replacements), acknowledgement cards, and other stewardship communications.
• Maintain integrity of CRM system by complying with data integrity standards and policies.
• Work closely with the Revenue Development, Finance and CRM Systems teams.
• Other duties as assigned.