Donor Centre Manager - Rockhampton

at  Australian Red Cross Lifeblood

• Unlock your leadership potential with Lifeblood
• Permanent full time opportunity
• Located at Rockhampton Donor Centre, QLD

ABOUT THE ROLE

Lifeblood is seeking a leader to join our Rockhampton Donor Centre to shape and maintain a culture that ensures the best experience for every donor, every time. As a Donor Centre Manager, you’ll motivate the team, achieving collection targets and meeting key performance indicators to secure Australia’s blood supply. Your curiosity, adaptability, and commitment to fostering a positive team dynamic will be the driving force behind achieving common goals.

A DAY IN THE ROLE WILL SEE YOU:

• Manage the quality and safety of blood donation and blood products
• Coach and develop the team to drive continuous improvement across key service performance indicators (KPIs)
• Foster a safe environment where employees feel cared for, can communicate openly, share ideas and continue to learn
• Effectively roster employees to meet donor attendance, skill mix and operational requirements.
• Be a great change leader ensuring you explain the “why” and support change for your team
• Engaging and building relationships with internal and external stakeholders
• Work collaboratively with Marketing and Regional Partnerships to optimise donor panels.