Donor Recruitment Associate

at  Innovative Blood Resources

Overview:
Memorial Blood Centers (MBC.ORG), a division of Innovative Blood Resources (www.innovativebloodresources.org), has been saving and sustaining lives since 1948. We supply blood and blood components, state-of-the-art laboratory services, and biomedical expertise to area healthcare partners, national blood centers, biotechnology companies, research institutions, and international clients. Operating 10 donor centers and conducting hundreds of blood drives each month, we are proud to be an independent nonprofit that supplies over 30 area hospitals and more than a dozen air ambulances with life-saving blood—from our community, for our community.
Responsibilities:

SUMMARY:

Perform liaison and support activities related to recruitment management of sponsors, coordinators and donors including administrative paperwork, sponsor and donor communications, data base queries, web searches, dissemination of daily collection performance, special event coverage, and distribution of drive media and promotional materials.
Schedule: Typically Monday - Friday business hours

Coordinate communications between sponsors, coordinators, donors, recruitment representatives and the blood center. Serve as primary point of contact for the Donor Recruiters when they are not in the office and provides back-up and support coverage as needed.

• Answer and/or work with Account Managers to resolve general questions, recruitment issues, solve problems, and update/maintain donor
• Create and provide promotional materials to Account
• Communicate details and results with staff
• Uses software systems to produce queries, donor lists and other applicable reports to recruitment and management.
• Maintains accurate This includes computer data entry, appointment schedules, and written records.
• Possesses a clear understanding of the donation process and donor deferral guidelines and procedures. Refers donor inquiries to appropriate personnel. Respects confidentiality regarding donor information and MBC’s materials
• Manage high school scholarship program
• Recruit blood donors at off-site events such as health fairs, sign up sessions or day of blood drives
• Helps with additional projects as needed

Provide support calling of donors for blood drives.

• Create call lists
• Provide support calling of donors for blood
• Supports donor calling efforts following scripts and
• Presents a positive public image when speaking with
• Builds rapport with donors using effective listening
• Possesses a clear understanding of the donation process and donor deferral guidelines and procedures
• Refers donor inquiries to appropriate Respects confidentiality regarding donor information and IBR materials
• Maintains confidentiality of donor data

Benefits: Full Benefits Including: Medical, Dental, Vision, Paid Time Off, Sick Time, and Retirement Plan
Qualifications:
Education: High school diploma or equivalent
Associates or Bachelor’s Degree preferred
Experience: 2 years experience in customer service, sales, and/or administrative support
Demonstrated working knowledge of Microsoft Suite
Blood banking knowledge and customer service training preferre