Donor Services Coordinator

at  United Way Winnipeg

Job Number:
174
Department:
Internal Relations & Operations
Job Type:
Full Time
Close Date:
11/20/2024
Professional Areas:
Career Opportunities
Salary Range:
$34,811 - $42,813

CAN YOU PROVIDE BOTH PRECISION PAYMENT PROCESSING AND EXCELLENT CUSTOMER SERVICE?

We are looking for a new Donor Services Coordinator. With receivables as their core focus, the Donor Services Coordinator provides primary coordination of the processing of campaign gifts/pledges and pledge payments in accordance with standard policies and procedures. Reporting to the Accounting Supervisor and a member of bargaining unit Unifor Local 191, this position will specifically:

• Enter campaign gifts and pledge information into a Constituent Relationship Management (CRM) System
• Record payment schedules and methods, clarifying information with donors as required
• Process payments, prepare bank deposits and issue receipts to donors
• Conduct analysis and follow-up of outstanding pledge collections (i.e. accounts receivable analysis)
• Assist in training campaign staff on gathering pledge documentation from workplaces
• Assist donors with questions related to their pledge or payments
• Help with monthly bank reconciliations
• Ensure accuracy of donor records and perform data maintenance activities as required
• Support others in the finance department by performing other duties as assigned

QUALIFICATIONS

You are a highly accurate person with a strong customer service focus and a substantial ability to work with technology. You are dedicated to making Winnipeg a better place to live, and you possess the following qualifications:

• A business certificate and 2-4 years’ related experience (or an equivalent combination of education and related experience)
• A minimum of two years’ experience using revenue tracking software or a CRM system, and advanced level Excel skills
• Exceptional organizational skills, with particular attention to detail
• Strong interpersonal skills
• Respectful of confidentiality
• Ability to learn and thrive in a dynamic, fast-paced, changing environment and manage several tasks simultaneously
• Ability to work independently and as part of a team, to take initiative and demonstrate curiosity, good judgement, and resourcefulness
• Can work occasional (paid) overtime as required as part of month-end or year-end accounting cycles

Please refer the Job description for details