Doorman (Portiere) | Villa Sant'Andrea, a Belmond Hotel

at  Belmond

The ideal candidate is passionate about the hospitality business. He / she is service oriented, passionate and willing to grow professionally. He / she is professional and loves to be in contact with our guests. He/She will be the first point of contact of our hotel guests and non-resident guests and will be responsible to greet them and assist them in reaching the desired hotel venue.

SOFT SKILLS:

• Effective communication: he/she communicates clearly and appropriately that positively impacts on their role, the business and Belmond.
• Emotional intelligence: he/she shows the ability to control and express one’s emotions and to handle interpersonal relationships. He/she demonstrates sensitivity to the needs and emotions of others and adjusts one’s style to the needs of the audience.
• Collaboration: he/she exhibits the ability to successfully work together united within a group whilst showing respect and willing to share information and skills. He/she is willing to continuously develop him/herself.
• Drive results: he/she demonstrates pride in delivering exceptional and consistent high levels of service to internal and external customers by anticipating and exceeding their expectations. He/she demonstrates a sense of urgency and takes ownership of one’s tasks and responsibilities.
• Adaptability: he/she accepts change and participates in new programs and processes. He/she is willing to learn new skills and keep up to date with developments in the department. He/she deals with multiple tasks and alters behavior/priorities as changes occur, and remains calm under pressure.

REQUIREMENTS:

• Fluent in English and Italian
• Strong interpersonal and communication skills
• Driving license

• Responsible for the welcome and farewell of our guests, according to the Company policies, standard and procedures, maintaining high standards at all times
• Responsible for the parking of the guest cars
• Ensure that the whole reception area is in order and well maintained
• Be informed about guest information (arrivals, departures and guests in house)
• Be informed about touristic attractions in the area and services offered by the hotel
• Work closely with the Front Office Team and offer assistance when necessary
• Coordinate luggage delivery and collection with Porters and Front Office Team
• Coordinate all drivers reaching the property