Downtown Campus Service Support

at  British Columbia Institute of Technology BCIT

BCIT’s Downtown Campus is seeking a regular, full-time (1.0 FTE) Downtown Campus Service Support. This position is responsible for a variety of operations functions within the Downtown Campus (DTC). Duties and responsibilities are related to audio visual (AV) services, bookstore, ancillary support, and Student Information and Enrolment Services (SIES).

QUALIFICATIONS:

Definition: The qualifications section for this position was developed using the approved job evaluation plan, agreed to between the BCGEU and BCIT. The qualifications represent the minimum qualifications required in the future (i.e. to be reflected in job postings) and do not reflect the incumbent’s existing qualifications.

Education:

• Requires the equivalent of completion of specialized training programs of up to two years in duration such as a Diploma of Technology or completion of a two-year full-time program from a Community College, preferably a certificate in electronics. Formal training in audio-visual services (i.e. industry training, seminars, associated credentialing such as electronics training or Certified Technology Specialist).

Experience:

• Two years’ general technical experience plus two years’ practical current experience in a similar position (which includes experience with AV control systems, troubleshooting AV equipment, and experience with AV equipment inventory, circulation and repair software in a customer service context).

Software/Computer Application(s) and Expertise:

• Intermediate experience with Microsoft Office (Word and Excel).Knowledge of and experience working with financial management software, point-of-sale systems and web-based reporting modules.

COMMUNICATION/INTERPERSONAL SKILLS:

• Excellent interpersonal and communication skills.
• Ability to interact effectively with a broad spectrum of customers.
• Ability to adapt to frequent changes in Institute and department initiatives and technology.

ADMINISTRATIVE SKILLS (E.G. PRIORITIZING, MINUTE TAKING, WP SPEED, ETC.):

• Must be able to work with ongoing deadlines and have excellent organizational skills.
• Ability to multi-task, respond to numerous time-sensitive issues from a diverse customer base, maintain confidentiality, produce reports and make recommendations to improve program performance.
• Must be detail-oriented, flexible, show initiative, make responsible decisions, and work well independently and as part of a team.
• Accurate typing ability of 50 wpm.
• Knowledge of general accounting practices.

Other Skills/Abilities:

• Ability to reconcile cash and operate a cash register.

Please refer the Job description for details