DQS - Quality Review

at  1WorldSync

Are you proficient in the data production industry, with strong analytic skills and experience in structured data and internet content? Good news! 1WorldSync is looking for a DQS - Quality Review to join our team at one of our office locations or remotely.
1WorldSync is the industry leader in product content management. With approximately 600 employees across the US, Brazil, Canada, France, Germany, Portugal, Switzerland, and the UK, we’re seeking a DQS - Quality Review, to support our growing global team.
Reporting directly to our Team Lead - Quality, the DQS - Quality Review will play a key role in our production organisation establishing and maintaining a high production standards. This role will be responsible for managing a Quality team, ensuring training, quality and KPI of production are reached.

As DQS - Quality Review at 1WorldSync, responsibilities include the following:

• Support Team Lead on ensuring teams daily task allocation and support
• Learning the different production processes in order to produce documentation for training and education for the team, technical support and customer experience teams
• Defining production KPIs and reporting on them to monitor production performance and quality.
• Serve as the liaison with other internal teams, such as customer experience, engineering, and technical support teams

REQUIRED SKILLS AND EXPERIENCE:

• Bachelor’s degree or equivalent job experience

• 2+ years of experience with customer support

• 3+ years in the e-business industry working with data
• Passion for building high-performing teams
• Languages: English + another EU language

DESIRED SKILLS AND EXPERIENCE:

• Experience with reporting, reading and presenting reports

• Experienced in creating documentation and providing training

• Excellent analytical and interpersonal skills
• Exceptional oral and written communication skills
• Excellent technology problem-solving skills
• Ability to think independently, evaluate situations and make decisions
• Teamwork: ability to work collaboratively with internal and external resources to monitor project progress, troubleshoot issues, and provide regular status reports to stakeholders
• Ability to work in a high-pressure, ever-changing environment; ability to shift directions quickly; ability to multi-task and determine priorities
• Database experience, SQL, Excel, other reporting tools a+

OUTCOMES TO BE SUCCESSFUL IN THIS ROLE:

• Within the first 30 days:

Learn the different production processes in the existing documentation. Begin to consolidate and standardise the documentation in a comprehensive way and make it available to the team

• Learn how to track and report on quality and productivity

• Learn about the production quality rules in place and start documenting them

• Within the first 90 days:

Identify gaps in the production process and suggest improvements

• Review processes and whether automation could be used to support or replace manual tasks
• Improve KPI reporting
• Review SLAs for the team

As DQS - Quality Review at 1WorldSync, responsibilities include the following:

• Support Team Lead on ensuring teams daily task allocation and support
• Learning the different production processes in order to produce documentation for training and education for the team, technical support and customer experience teams
• Defining production KPIs and reporting on them to monitor production performance and quality.
• Serve as the liaison with other internal teams, such as customer experience, engineering, and technical support team