Draft Services Representative

at  Hensley Beverage Company

DRAFT SERVICES REPRESENTATIVE

Hensley Beverage Company is a multi-generational, family-owned, local Arizona beverage wholesaler that distributes a wide portfolio of beverages, including Anheuser-Busch InBev (ABI) beers, top selling local and regional craft beers, premium non-alcohol beverages, and an extensive assortment of award-winning fine wines and spirits. We maintain a fine lineup of world-class products, and even more importantly, a strong team of world-class people.

POSITION SUMMARY:

We are looking for a full-time customer service-oriented Draft Services Representative. This position will deliver and maintain draft equipment at assigned accounts, establish and maintain positive relationships with customers and accounts, resolve service complaints and special customer requests.
**This position is be based out of Chandler and supports customers in the East Valley.
Interested in learning more about Hensley Beverage? Follow the link below:
https://hensley.com/

REQUIRED SKILLS AND EXPERIENCE:

• 21 years of age or older
• Excellent customer service and communication skills
• Frequently required to lift and/or move up to (50) lbs for package product and up to (100) lbs for keg product
• Must be able to work weekends and holidays
• Must have a valid driver’s license with clean driving record
• Must have a cell phone with data capability, we will provide cell phone allowance
• Previous beverage industry experience helpful, but not necessary
• Required to drive own vehicle

• Schedule: Monday through Friday - 8 hours shifts
• Organize schedule and maintain daily route
• Perform installations in new and existing accounts
• Deliver tap handles to the accounts as requested by the Sales rep/Team Leader.
• Establishes rapport with decision-maker (manager or owner) at assigned accounts.
• Assists on installations as needed.
• Maintains draft equipment used for servicing accounts in good condition.
• Completes a daily tracking work log
• Diagnose and repair draft system problems for the retailer.
• Perform all other duties as assigned
• Consult with accounts on draft problems to troubleshoot and resolve and following up to ensure customer satisfaction
• Work with accounts and sales team regarding service & new sales opportunities
• Maintain proper inventory of parts, cleaning chemicals and tap handles
• Clean and maintain draft work areas and equipment