Drive Thru Manager

at  ChickfilA Rockville Research Row CFA

We are looking a for an innovative, confident, customer service oriented professional who is excited to help lead our growing Drive-Thru production at Chick-fil-A Research Row.

KNOWLEDGE/SKILLS/REQUIREMENTS:

• Associate Degree/BA or equivalent experience
• Able to lift 40 - 60 pounds on a consistent basis
• Ability to multi-task and work in a fast-paced environment
• Ability to work a flexible schedule, including evenings, weekends, and holidays
• Excellent verbal, written and electronic communications skills
• Servant Leader, team oriented with a passion for people and world-class service
• Posses the ability to manage drive and change

ROLE SUMMARY:

The Drive-Thru Manager has ultimate responsibility for safeguarding the financial success of the drive-thru while maintaining the Remarkable experience of Chick-fil-A Research Row. This role has a strong hospitality element, ensuring that the restaurant delivers high-quality food, drink, and customer service. The drive-thru needs to be very fast/efficient but never rushed. The ideal candidate will provide overall leadership and management to the drive-thru operations of the restaurant. This manager ensures all drive-thru team members understand all procedures, expectations, and goals associated with the drive-thru.

REQUIREMENTS/RESPONSIBILITIES

• Must have 2 years restaurant management experience
• Must work in a high volume fast paced environment
• Proven track record of performance and food handlers license required.
• Managing & Measuring Work: Clearly assigns responsibility for tasks and decisions
• Business Acumen: Knows how business works
• Makes good decisions in a timely manner based on a mixture of analysis, wisdom, and judgment
• Clearly and comfortably delegates both routine and important tasks
• Creates an environment where people do their best work
• Oversees drive-thru operations
• Performs huddles with team to communicate goals
• Assists in controlling food, labor, and paper costs
• Maintains safety and security
• Grows drive-through sales through raising the number of cars served per hour/every hour
• Ensuring cleanliness of window, register area, headset area, iPOS, and iPads
• Evenings and mornings required