Drive Thru Supervisor

at  ChickfilA Wharncliffe Wonderland

At Chick-fil-A of Wharncliffe & Wonderland, we foster an environment of excellence and create Raving Fans by executing all tenets of Winning Hearts Every Day through a clean and safe environment, great food, fast & accurate service, & genuine hospitality.
We are currently seeking a full-time Drive Supervisor focused on leading teams to achieve on higher guest satisfaction, stronger accountability around service, more consistent guest experiences, and improved team member skills and performance.
The successful candidate will be responsible for focusing on continuous improvement, a LEAN environment, and development of people, processes, and effective communication.

Under the supervision of the Operations Director, the duties and responsibilities of the Drive Thru Supervisor include, but are not limited to, the following:

• Sets and visually communicates daily team objectives;
• Cultivates a culture of growth-minded team members and leaders;
• Instills a culture of product knowledge, stewardship, excitement and generosity;
• Maintains vision alignment with the Operator, Executive Director, and Leadership Team;
• Fully supports the Marketing and Hospitality Team in realizing their objectives for the restaurant and community, particularly during special and activations;
• Offers guidance and serves as a coach to all area Supervisors, assisting them in achieving their area-specific goals;
• Implements leadership and people development initiatives in the drive thru operation, including Supervisors, Team Leaders, Certified Trainers and Team Members);
• Ensures stewardship systems are taking place throughout the restaurant
• Cultivates leaders to function and develop motivated, high-performance teams that embodies the strategic business goals, objectives and vision;
• Initiates, leads and implements systems that will set the standard for operational innovation and high-performance drive thru teams;
• Collaborates with the HR Director to address hiring requirements; and
• Conducts daily drive thru audits to assess speed of service, Core 4, order accuracy and quality, provides feedback to the team regarding results and areas for improvement to enhance the guest experience.

The successful candidate will possess the following qualifications:

• High School Diploma or equivalent:
• Willingness to obtain Food Handler Certificate is required;
• Self-motivated strategic leader, goal oriented, tech savvy, and results-driven to motivate teams and enhance the brand;
• Strong project and time management skills, with a consistent history of high-level performance;
• Exceptional written and verbal communication skills;
• Demonstrates care through the cultivation of a culture where everyone can contribute, displaying genuine service-mindedness;
• Accurate, meticulously detail oriented and keenly observant;
• Ability to follow instructions diligently with a positive attitude;
• Punctual, dependable, exhibits sound judgement;
• Ability to stand for long periods of time, with the ability to manage repetitive motions and actions throughout shifts such as bending, lifting items, walking;
• Passionate about nurturing the guest experience, building professional guest relationships and empathizes with diverse guest needs;
• Maintains impeccable hygiene and professional in appearance at all times; and
• Teachable and open to embracing new ideas or change.

REQUIREMENTS

• High School Diploma and equivalent
• Food Handler Certifcation
• Self-motivated, adaptable and a consistent high performer
• Excellent project and time management skills
• Strategic thinker, goal-oriented, tech savvy and results oriented
• Ability to stand for long periods of time, with the ability to manage repetitive motions and actions throughout shifts such as bending, lifting items, walking
• Strong communication and interpersonal skills, passionate about building professional relationships with guests and employees
• Demonstrates care by stewarding a culture to contribute, and has a sincere desire to serve others
• Accurate, meticulously detail-oriented and keenly observant
• Follows direction precisely with a positive attitude
• Punctual, dependable and demonstrates sound judgement
• Maintains professional hygiene and appearance
• Open to new ideas and change
  Chick-fil-A, Inc., Founder S. Truett Cathy started the business in 1946, when he and his brother, Ben, opened an Atlanta diner known as The Dwarf Grill (later renamed The Dwarf House®). Through the years, that restaurant prospered and led Cathy to further the success of his business. In 1967, Cathy founded and opened the first Chick-fil-A restaurant in Atlanta’s Greenbriar Shopping Center. Today, Chick-fil-A has the highest same-store sales and is the largest quick-service chicken restaurant chain in the United States based on annual system-wide sales

• Sets and visually communicates daily team objectives;
• Cultivates a culture of growth-minded team members and leaders;
• Instills a culture of product knowledge, stewardship, excitement and generosity;
• Maintains vision alignment with the Operator, Executive Director, and Leadership Team;
• Fully supports the Marketing and Hospitality Team in realizing their objectives for the restaurant and community, particularly during special and activations;
• Offers guidance and serves as a coach to all area Supervisors, assisting them in achieving their area-specific goals;
• Implements leadership and people development initiatives in the drive thru operation, including Supervisors, Team Leaders, Certified Trainers and Team Members);
• Ensures stewardship systems are taking place throughout the restaurant
• Cultivates leaders to function and develop motivated, high-performance teams that embodies the strategic business goals, objectives and vision;
• Initiates, leads and implements systems that will set the standard for operational innovation and high-performance drive thru teams;
• Collaborates with the HR Director to address hiring requirements; and
• Conducts daily drive thru audits to assess speed of service, Core 4, order accuracy and quality, provides feedback to the team regarding results and areas for improvement to enhance the guest experience