Driver Dispatcher

at  Highlight Motor Freight Inc

Highlight Motor Group is one of the largest and fastest growing transportation companies in the GTA. As a result of our driven marketing approach and second-to-none work ethic, we are experiencing tremendous growth. To keep up with our growth, we will be seeking experienced, professional, energetic, goal-oriented individuals to complement our organization.
Highlight Motor Group offers an exciting, fast-paced environment that has ideal positions for someone who is looking for a REAL career move. To work for Highlight Motor Group, you must have great people skills, communicate well, have a team-oriented personality, and have the desire to set and achieve goals. As our company is consistently expanding, we are looking for those candidates who are highly motivated and driven by the opportunity for financial reward and career advancement in a family-like working environment.

JOB DESCRIPTION:

We are looking for a detail-oriented Dispatcher to be responsible for assigning, dispatching, and routing truck drivers within GTA to coordinate pickups and deliveries in a timely and efficient manner.

REQUIREMENTS:

• At least 1 year of dispatch experience or similar role
• Solid knowledge and navigation of geographic areas (Canada/US)
• Experience working with GPS Tracking software.
• Good analytical and critical thinking skills.
• Experience in customer service with strong attention to details
• Desire to work in a fast-paced environment and able to multi-task
• Ability to manage stressful situations and work under pressure.
• Exceptional time management and organizational skills
• Proficiency in office software, including Microsoft Word, Excel, and Outlook
• High School Diploma or equivalent required
• Flexible to work extended hours occasionally.

• Arrange, coordinate, and schedule drivers to make freight deliveries or collect shipments and packages.
• Plan pre-determined routes and accommodating route changes as needed to ensure that all orders are handled correctly.
• Identify any potential problems that may impede trips by means of tracking weather, traffic issues, warehouse delays, and any other problems that may arise.
• Resolve service and delivery issues by making necessary arrangements and to always keeping customers up to date.
• Responsible for ensuring drivers have all the proper documents and permits they will need to complete trips.
• Prepare dispatch documents, as well as generating and verifying freight bills and invoices.
• Communicate with customers about freight details, delivery or pickup times, delays, and special handling requests.
• Ensure that truck drivers and all freight are picked up and delivered on time and in accordance with applicable laws and regulations.
• Monitor truck drivers’ routes and adjust as necessary to ensure efficient delivery of freight
• Responsible for creating shipping and dispatch records that keep track of dispatched calls, driver routes, delivery and pick up schedules, and truck repairs and maintenance.
• Review, record and maintain all relevant data including driver’s hours, delivery locations, and freight information