Driver Services Representative (6-month contract)

at  Bison Transport

We’re elevating the Professional Driver experience like never before. Our award-winning culture and unparalleled commitment to safety, teamwork and flexibility puts us in a lane of our own. As a Driver Services Representative you will be responsible for sharing this brand promise through your interactions with each of our Drivers and affiliated Owner-Operators. In our fast-paced environment, you will provide Bison’s Drivers and affiliated Owner-Operators with the highest standard of support. Whether it be providing a first-class experience to our current Drivers and affiliated Owner-Operators as you handle a variety of inquiries in a professional and efficient manner, providing administrative support for the department, or working on a variety of special projects, the Driver Services Representative is a dynamic and rewarding opportunity to join our team.

REQUIRED SKILLS AND EXPERIENCE:

• 3-4 years of administrative experience in a fast-paced office environment.
• 2 years of experience in a service-related industry.
• Excellent customer service skills.
• Excellent oral and written communication skills.
• Excellent interpersonal skills.
• Strong multitasking and organizational skills.
• Strong attention to detail.
• Strong problem-solving abilities.
• Works well in an extremely fast paced environment.
• Excellent PC skills - Windows, MS Office Suite, Internet.
• Diploma in Business Administration or related area of studies would be an asset.
• Knowledge of the Transportation Industry considered an asset.
• Experience using Workday would be an asset.
  This job is classified under NOC Code: 14102.

• Acting as the first point of contact for our Drivers and Owner-Operators providing an optimal level of service through each interaction.
• Maintaining accurate and current driver files by uploading cards, tests, certifications, driver documents, etc. in Driver’s personnel record.
• Creating Pay Scales, Conditions of Employment, Owner-Operator Contracts, and unpaid leave letters.
• Providing documents, assistance and administrative support to drivers IE. passport applications, Driver’s Licenses, work permits.
• Issuing property to Drivers and ensuring all relevant personnel information is current and up to date.
• Using professional, courteous telephone and personal communication, the Driver Services Representative is responsible for providing exceptional customer service handling high volume of emails and calls.
• Will manage the mailbox and mail out procedures and that of the terminals and ensure that each Driver, Owner Operator (and their drivers) have a mailbox or alternative method of receiving communication where mailboxes are not available.
• Engage in other projects and responsibilities as necessary and as assigned.