Driver Trainee Home Delivery 3.5T

at  John Lewis

REQUIRED QUALIFICATIONS:

• Full, clean Category B driving licence (standard car driving licence) and previous driving experience
• Must be aged 18 or over

DESIRABLE EXPERIENCE:

• Previous experience in a customer facing role Previous experience of the installation of white goods, building of furniture or associated skills
• Strong verbal communication skills both over the phone and face to face
  Take a look at the job description below for more information

ABOUT THE ROLE:

At John Lewis & Partners we are famous for our reputation and customer service. We are looking for Partners who are not just after their next ‘driving job’. We are looking for Partners who want to make a difference to our customers’ experience when receiving delivery and installation of our fantastic products.
Our Customer Delivery teams are the face of the John Lewis & Partners brand. As part of a 2 person crew, you will deliver, assemble and install a wide range of home furnishings, electrical products and sports equipment, ensuring every delivery is made with the highest level of customer service.
As a driver for the Partnership, you will promote the Partnership brand through a professional and courteous manner to other road users.

WHAT YOU WILL BE DOING:

• You will be required to complete the Customer Delivery Driver Trainee programme to become a fully competent John Lewis Customer Delivery Installer, achieving the criteria measures at the end. This includes achieving your C1 licence.
• Your typical day will start with completing all daily vehicle checks and following correct defect reporting procedures. After you have safely loaded / checked your route you will then undertake your deliveries and collections for the day alongside your colleague.
• Communication with your customers is key and you will need to ensure you call every customer 30 minutes before you are due to arrive. Upon arrival you will deliver the customers goods to their room of choice and undertake any services that have been booked. These may include:
• Installation and disconnection of white goods
• Assembly of flat pack
• TV installations
• Finally, you will offer to take away the packaging.
• Upon return to the customer delivery hub, you will complete your end of day vehicle check and debrief, ensuring any issues/defects are reported.
• Once qualified there is opportunity for career progression to move on to an installer position.