DT UAT Consultant I

at  Allstate

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

JOB DESCRIPTION

The UAT Consultant I is responsible for Software Quality Assurance by performing manual web-based application testing. The individual should be aware of all phases of the development lifecycle and have a strong sense of how to operate as part of a team to accomplish customer experience and satisfaction goals.

EDUCATION

• 4 year Bachelors Degree (Preferred)

EXPERIENCE

• 2 or more years of experience (Preferred)

EDUCATION & EXPERIENCE (IN LIEU)

• In lieu of the above education requirements, an equivalent combination of education and experience may be considered.

KEY RESPONSIBILITIES

• Providing regular updates to manager(s) and stakeholders on project status, issues, concerns, and successes
• Facilitating necessary user-acceptance testing and/or post-launch remediation
• Coordinating communications across internal, management, agency, and technology teams
• Responsible for identifying, routing, and/or managing customer inquiries to the appropriate area within the company
• Identifying and resolving customer issues, seeking direction when needed
• Analyzing metrics to understand opportunity areas and improvements