Dual Front Office & Housekeeping Supervisor | Valhalla Hotel & Conference Centre

at  Silver Hotel Group

DUAL FRONT OFFICE & HOUSEKEEPING SUPERVISOR

We are currently looking to hire a Dual Front Office & Housekeeping Supervisor. The Dual Front Office & Housekeeping Supervisor is a social and interactive position and is crucial in setting the tone for everyone who walks through our door. Our lobby environment leads the way for a guest’s experience and provides the always-important first impression. This individual will be responsible for providing support and training to the team in guest-related and room operations, both during the day, afternoon, and night shifts (when-needed). The Supervisor is also responsible for assisting with all aspects of the housekeeping department and to oversee the management of the housekeeping and laundry departments, including cleanliness of guest rooms, public, and heart of house areas. The successful candidate will be a coach and cheerleader for the Front Office and Housekeeping teams, providing direction, coordination, and evaluation of the department, while sharing their flare for style and design. Working collaboratively with the Front Office Manager and the Housekeeping Manager, the successful candidate will be responsible for supporting the daily operations of the front office and housekeeping teams in our incredible hotel. This role requires an individual who thrives on working rotational shifts.

Reporting to the Front Office & Housekeeping Manager or designate, you will:

• Ensures a smooth operation of the Front Office or Housekeeping Department in the absence of the Manager;
• Acts as a role model in the service vision and standards of the Front Office and Housekeeping teams;
• Enforce hotels standards, policies, and procedures to the Front Office & Housekeeping teams;
• Be a department leader who motivates and mentors all team members;
• Ascertain staff training needs and provide such training;
• Manage departmental budget and expenses;
• Supervises the registration and check-out of guests including processing customer payments, and supporting team members as necessary;
• Supports in training the team on systems, security and cash handling procedures, and service standards and have the tools and equipment needed to effectively carry out their job functions;
• Encourages teamwork and quality service through daily communication and coordination with other departments/ outlets. Key departmental contacts include Accounting, Revenue Management, Sales, Food and Beverage, Housekeeping, and Maintenance;
• Verifies that accurate room status information is maintained and properly communicated;
• Resolves guest problems quickly, efficiently, and courteously;
• Operate well under pressure while exercising good judgments and focusing attention on details;
• Maintain confidentiality of hotel guests and pertinent hotel information;
• Ensure security of guest room access and hotel property;
• Establish, maintain and train standards and procedures for cleaning and safe working conditions in the housekeeping department;
• Works to ensure high scores for cleanliness and other housekeeping-related items on all inspections;
• Develops and maintains a deep cleaning schedule and room cleanliness program;
• Inspects or delegates inspections of all guestrooms cleaned by room attendants;
• Develops an inspection program for all public areas and guestrooms to ensure that proper maintenance and standards are achieved and sustained;
• Ensures final inspection of all housekeeping-related duties performed by the housekeeping team;
• Assists with scheduling, payroll, coaching, performance management, hiring, performance reviews, and training for all Front Office & Houskeeping team members;
• Understands and comply with all health and safety rules, regulations, and laws. Report unsafe acts or hazardous conditions to ensure department equipment is maintained and operated in a safe manner;
• Acts as a health and safety leader on the property, report all workplace incidents/accidents or near misses, role model wearing all Personal Protective Equipment required, and participates in fire safety plan;
• May serve as “manager on duty” as required;
• Performs other duties as assigned including assisting team members with their roles during peak periods.