DUTCH speaking Senior Customer Service Representative, Dispatch

at  Thermo Fisher Scientific

JOB DESCRIPTION

Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, improving patient diagnostics and therapies or increasing efficiency in their laboratories, we are here to support them. Our distributed team of more than 100,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD.
Job Title: DUTCH Senior Customer Service Representative – Dispatch
Location: Budapest/Hungary
Employment Type: Full-time

• Acting as First Point of Contact for our customers and providing efficient solutions to their issues, dealing with queries mainly via email (90%) and phone (10%) regarding Business to Business (B2B)
• Create and assign tickets in the ticketing systems
• Maintain customer databases
• Create and maintain equipment record
• Creating innovative ideas for the team and company
• Cross supporting different teams, if required