Dutch - Speaking Team Leader

at  Webhelp

Job Advert
Are you a people person with a passion for clear communication, coaching and supporting your teams to achieving high performance? A can-doer with a contagiously positive attitude? We are looking for someone who is strategic and has a passion for exceeding employee and customer expectations.
We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.
If you’re a go-getter, the light in the room when everyone needs motivation, a problem solver, always looking for way to continuously improve then this role is for you.
To succeed in this role, you’ll need to be highly organised and an ace when it comes to time management and planning. We’re looking for a team player who keeps their cool under pressure, someone who is able to multitask with flare and ease and leads by example through setting high standards.

YOUR QUALIFICATIONS AND EXPERIENCE

Concentrix is a great match if you:

• Fluent Dutch speaking
• Have a matric certificate
• Proficient in English articulation and comprehension, both written and spoken
• Proven track record of high performance
• Minimum of 6 months’ experience as a Deputy Team Leader
• NA Hours - Night shift
• BPO/ Telecoms exposure
• Customer service & Collections & Sales experience
• Have excellent communication and listening skills
• Have the ability to identify problems and find solutions by imparting knowledge
• Have analytical, time management and organisation skills
• Are PC literate with fast typing skills and experience using appropriate software and systems
• Have clear credit, disciplinary and criminal records

EXPERIENCE THE BEST VERSION OF YOU!

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 550k+ game-changers around the globe call Concentrix their “employer of choice.”

• Lead, mentor, and motivate a team of retentions specialists.
• Conduct regular team meetings and one-on-one sessions.
• Set performance goals and provide feedback to team members.
• Develop and implement strategies to retain customers.
• Analyse customer data to identify trends and potential issues.
• Collaborate with other departments to enhance the customer experience.
• Handle escalated customer retention issues.
• Communicate with customers to understand their needs and concerns.
• Implement solutions to improve customer satisfaction.
• Track team performance and key metrics.
• Prepare and present reports on retention activities and results.
• Identify areas for improvement and implement corrective actions.