Duty Manager

at  Hilton

Duty Manager
About DoubleTree by Hilton Melbourne Flinders StreetDoubleTree by Hilton Hotel Melbourne - Flinders Street is conveniently located opposite the historic Flinders Street Station and is within walking distance of corporate offices, the famous Melbourne Laneways, and the South Bank precinct. Along with their world-famous chocolate chip cookies, DoubleTree features include 187 guest rooms, a restaurant and bar, fully equipped gym and meeting & event spaces.

About the roleAs Duty Manager, you will be working closely with the Front Office Manager to achieve Front Office KPIs and you will be the first point of contact for dealing with any general management related inquiries that arise within the hotel. Specifically, you will be responsible for managing the first impressions of our guests and perform the following tasks to the highest standard:

• Engage Guests in conversation and provide general assistance
• Manage, record, and resolve promptly all Guest complaints
• Meet and greet VIP Guests and major corporate clients upon arrival
• Coordinate the services and special facilities provided to long-stay Guests
• Stay current with all hotel products, services, policies and emergency procedures
• Monitor Guest satisfaction reports and implement actions to improve results
• Handle, record and follow through with management issues or emergencies that arise

• Engage Guests in conversation and provide general assistance
• Manage, record, and resolve promptly all Guest complaints
• Meet and greet VIP Guests and major corporate clients upon arrival
• Coordinate the services and special facilities provided to long-stay Guests
• Stay current with all hotel products, services, policies and emergency procedures
• Monitor Guest satisfaction reports and implement actions to improve results
• Handle, record and follow through with management issues or emergencies that aris