Duty Manager

at  ibis Singapore on Bencoolen

JOB DESCRIPTION:

• To provide general management support throughout the hotel at all times monitoring guest satisfaction, service standards, security, employee activity, and physical defects with a main focus on front office operation.
• Profitability, ensuring the department meets its quantitative and qualitative targets.
• Leadership and employee matters, including managing and motivating front office teams to provide high-quality services for guests.
• Lead and support all Guest Experience Initiatives within the property.
• Guest Satisfaction, to ensure guests have a smooth-running stay at the hotel.
• Maintains close relationships with guests throughout their stay in order to foster loyalty.
• Anticipates guests’ needs and takes them into consideration.
• Handles guest complaints if they have not been dealt with by team members and provide a rapid solution.
• Monitor guest satisfaction through (but not limited to) the Voice of the Guest (VOG) program including online reputation, survey, and in-house guest feedback.
• Strive to implement the Accor Vision and demonstrate active use of the Accor Values.

REQUIREMENTS:

• Bachelor’s Degree or Diploma in Hospitality Management or equivalent
• Minimum 2-3 years of relevant experience in a similar capacity
• Previous experience in a similar leadership role is an asset
• A service-focused personality is essential
• Prior experience working with Opera or a related system
• Strong interpersonal and problem-solving abilities and the ability to lead by example

Please refer the Job description for details