Duty Manager

at  Panthers North Richmond

North Richmond Panthers are seeking a motivated and customer focused professional to work as a Duty Manager in their friendly and busy club.
We are currently seeking a customer service professional to take on the ultimate role in club operational management at our esteemed North Richmond club. You will be required to coordinate club operations from the various departments of the Club to ensure our members and guests are our number one priority. Reporting to the General Manager, you will be a hands-on leader, and will direct and mentor the team to ensure customers are attended to with efficient, responsible and friendly service whilst maintaining a clean and safe environment.

Enjoying various tasks your main duties will include, however are not limited to:

• Managing the day-to-day business of the club;
• Daily cash reconciliation, processing and completing management reports;
• Ensuring the comfort and wellbeing of members and guests;
• Adhering to Panthers policies, procedures and legislative requirements;
• Managing staff on shift including monitoring staff productivity and performance;
• Ensuring the success and cohesion of the various departments;
• Managing conflict resolution and customer complaints and;
• Demonstrating an awareness of WHS principles

To be successful in this role, you will have:

• 2 years’ experience in a supervisory or management role within the hospitality industry;
• Fantastic written and verbal communication skills;
• Exceptional shift management and customer service skills;
• Knowledge of legislation and obligations under the Registered Clubs Act & Liquor Act
• Ability to deal with complex situations and make effective business decisions;
• Intermediate computer skills including understanding of Microsoft applications;
• Ability to motivate and train a team;
• High standard of personal grooming and;
• Current RSA/RCG and First Aid qualifications