Duty Manager

at  Royal Shakespeare Company

DO YOU HAVE PREVIOUS DUTY MANAGEMENT EXPERIENCE IN AN ARTS OR VISITOR ATTRACTION? ARE YOU EXCITED BY THE CHALLENGES OF WORKING IN A VISITOR EXPERIENCE ENVIRONMENT? CAN YOU REMAIN CALM AND MAKE SOUND DECISIONS UNDER PRESSURE? DO YOU ENJOY LEADING AND MOTIVATING A TEAM?

We are seeking an experienced part-time Duty Manager to be responsible for overseeing the efficient and safe Front of House operations across all RSC Stratford venues, whilst ensuring that our visitors and audiences are consistently placed at the heart of the organisation by delivering a world-class visitor experience.

Reporting to the Senior House Manager, duties and responsibilities will include:

• Working primarily in the evenings and at weekends around performances, leading the Front of House team and welcoming audiences to performances and events.
• Overseeing our buildings ensuring the safety of all staff and visitors.
• Taking a positive and proactive lead role in providing a genuine welcome, assisting visitors in resolving any problems and overseeing their safety.
• Ensuring the safe and smooth running of all on-site activity. Taking charge in an emergency, being prepared to respond to a wide range of incidents.

To be suitable for this role, you will have:

• Previous duty management experience in an arts or visitor attraction with a visitor capacity exceeding 500 people
• Experience of working within a visitor experience environment at a supervisory/managerial level
• Infectious, inspirational enthusiasm
• Strong communication and interpersonal skills
• The ability to identify and solve problems and respond confidently to incidents.
• Knowledge of Front of House systems, including safety, fire, security and/or terrorism procedures
• Flexibility and availability to cover RSC operating hours

This position is offered on a permanent, part-time basis, based on either 21 or 28 hours per week – whichever is preferable to the successful applicant. Additional paid overtime may be available most weeks if desired. The role is based in Stratford upon Avon.
We draft rotas four weeks in advance. Shifts will be around daytime matinees or evening performances, and you will be required to work three out of four Saturdays.

Reporting to the Senior House Manager, duties and responsibilities will include:

• Working primarily in the evenings and at weekends around performances, leading the Front of House team and welcoming audiences to performances and events.
• Overseeing our buildings ensuring the safety of all staff and visitors.
• Taking a positive and proactive lead role in providing a genuine welcome, assisting visitors in resolving any problems and overseeing their safety.
• Ensuring the safe and smooth running of all on-site activity. Taking charge in an emergency, being prepared to respond to a wide range of incidents

To be suitable for this role, you will have:

• Previous duty management experience in an arts or visitor attraction with a visitor capacity exceeding 500 people
• Experience of working within a visitor experience environment at a supervisory/managerial level
• Infectious, inspirational enthusiasm
• Strong communication and interpersonal skills
• The ability to identify and solve problems and respond confidently to incidents.
• Knowledge of Front of House systems, including safety, fire, security and/or terrorism procedures
• Flexibility and availability to cover RSC operating hour