Duty Manager (Salary)

at  Matthews Hospitality

At the Maylands Hotel, we offer a range of vibrant spaces—an inviting upper lounge, a cozy library, and a lively lower dining area—perfect for hosting memorable events.
Our hotel focuses on a premium food and beverage offering that can serve up to 200+ covers in a single service period. We offer all-day dining and are open every day of the year.
Reporting directly to the Venue Manager, you’ll work closely with our team of Duty Managers and Chefs to ensure a top-tier experience for our guests. Your role will oversee front-of-house staff across bars, food service, and gaming, ensuring smooth operations and guest experiences.

• Customer Service: Meet, greet, seat, and serve customers to the highest standard.
• Logistics Management: Manage setup, ambience and organisation to ensure smooth operation.
• Team Leadership: Lead front-of-house teams to guarantee flawless service.
• Team Relations: Build strong relationships with the team, ensuring their cohesion and approachability.
• Financial Oversight: Oversee POS operations, ensure accuracy, and monitor operational costs on your shift such as wages and wastage.