Duty Manager

at  The iNUA Collection

The Hillgrove Hotel, Monaghan as part of The iNUA Collection Hospitality Group is now looking to recruit an experienced Duty Manager to join the team. The Duty Manager will play a crucial role in ensuring the smooth operation of daily activities, supporting the team in maintaining high standards of service, and contributing to the overall success of the hotel.

QUALIFICATIONS:

• Bachelor’s degree in Hospitality Management, Business Administration, or related field preferred.
• Previous experience in a similar role within the hospitality industry, with a strong background in hotel operations.
• Excellent communication, interpersonal, and leadership skills.
• Ability to multitask, prioritise tasks, and remain calm under pressure in a fast-paced environment.
• Strong problem-solving abilities and attention to detail.
• Proficiency in hotel management software and Microsoft Office Suite.
• Flexibility to work shifts, including evenings, weekends, and holidays as required.

• Oversee the day-to-day operations of the hotel, including Food & Beverage Operations, guest services, housekeeping, maintenance, and front desk functions.
• Supervise and support team members to ensure efficient workflow and adherence to company standards.
• Handle guest inquiries, requests, and complaints promptly and professionally, striving to exceed guest expectations.
• Manage room inventory and reservations to maximise occupancy and revenue.
• Coordinate with other departments to ensure seamless communication and collaboration across all areas of the hotel.
• Conduct regular inspections of hotel facilities to ensure cleanliness, safety, and maintenance standards are met.
• Assist in the recruitment, training, and development of team members, fostering a positive and productive work environment.
• Act as the primary point of contact in the absence of senior management, making informed decisions and resolving issues as they arise.
• Implement and enforce hotel policies and procedures to ensure compliance with industry regulations and company guidelines.
• Monitor financial performance and assist in budget planning and cost control initiatives.