Duty Manager

at  Thurlestone Hotel Spa

We are recruiting for a Duty Manager to join the team at Thurlestone Hotel & Spa.
Live in accommodation is available in our fully refurbished staff accommodation just a 10 minutes’ walk from the hotel.
Thurlestone Hotel & Spa is a luxury, family-owned, 4-star 65-bedroom hotel situated on the spectacular South Devon coast. The hotel includes the 2 AA Rosette Trevilder Restaurant, Voyage Spa, 9-hole golf course, The Village inn Pub as well as a range of sports facilities including tennis, squash and a seasonal kids club.
Our mission statement is “we strive to exceed our guests’ expectations so they wish to return” and we know that we would not come close to achieving this without the wonderful people that work here.
Delivering the high-levels of hospitality and first-class service that guests have experienced here for over 120 years would not be possible without the right team so when recruiting we are looking for people with the right personality, attitude and passion to deliver an exceptional experience to all of our guests and support their colleagues at all times.

ABOUT THE ROLE

As a Duty Manager you will be overseeing the hotel’s daily operations, ensuring an excellent guest experience, seamless functioning of all departments and an efficient management of the hotel’s resources.

KEY RESPONSIBILITIES

• Assist & support Heads of Departments to ensure the smooth running of their departments and help to resolve any problems to ensure a smooth guest experience.
• Ensure the highest of standards are adhered to within the hotel, take personal responsibility that every guest experience is faultless, host, meet and greet guests.
• Ensure the Health & Safety of guests and staff throughout a shift paying particular attention to minimising any risk associated with Fire safety.
• Particularly allocate time to converse with all guests to ensure their satisfaction with food, service and any other matter.
• Deal with all guest complaints and be conversant with the guest comments/complaints procedures as set out by the General Manager.
• Perform duties as per the early/late duty checklist, including sleepover duties when necessary.
• Assist with minor maintenance problems and inform the Maintenance team where necessary.
• Be ‘hands on’ in other departments if the need arises and be available to cover staff shortages where necessary.
• Carry out any other reasonable request or task as directed by the General Manager or the Directors.
• Stand in for HODs where required.
• Manage beverage deliveries & issue stock from cellar.