Duty Operations Manager

at  KidZania London

Salary – Competitive Circa £31,000 per annum, depending on experience
Location - KidZania London
Job Type - Permanent, Full-time, working 5 of 7 days per week (inc. of some weekends)

ABOUT US

KidZania is no ordinary city. It’s an exhilarating ‘Edu-tainment’ filled child-sized destination where kids’ dreams come alive through interactive role play and exciting reality-based activities. We empower and inspire children to explore future career choices while having an absolute blast!
With 28 locations worldwide, from Mexico City to Tokyo to London, KidZania welcomes over 9 million visitors each year, with 8 more facilities on the way. We’re on a mission to transform young minds and create a better world.
At KidZania, we believe in the power of collaboration, fun and making a meaningful difference.

BRIEF DESCRIPTION OF THE SELECTION PROCESS:

Join us for a two-stage interview process, starting with a virtual first stage interview so you can decide if our vibe is your vibe!
Are you ready to take KidZania London into its 8th year and beyond, transforming the hopes and dreams of the next generation while fulfilling your own career aspirations?
Apply now at https://jobs.kidzania.co.uk/ and join the KidZania London team today!
Learn more about KidZania at https://kidzania.co.uk
For more information, please contact careers@kidzania.co.uk
We are an equal opportunities employer. Please let us know if you require additional access arrangements during the recruitment process.

JOB PURPOSE

The Attractions Manager will assist with the daily operation of our attraction with a focus on Children’s Activity Workshop’s, encompassing multiple areas (or Districts). The role is responsible for staffing, service/interaction, maintenance and general functionality of the Activity Workshops. It will be your responsibility to ensure that both team members and visitors have a great time and the daily operation runs as smoothly as possible.
The Attractions Manager is also a key member of the operational management team and will ensure the City is adequately staffed in line with both the operational calendar and the departmental labor budgets. Working closely with Talent, the Attractions Manager is also instrumental in the monthly payroll process by collating hours worked for the whole operational team and managing the holiday process.
This role also includes being heavily involved in training alongside the learning and development and experience teams.

KEY RESPONSIBILITIES

• Manage the operation of all the KidZania Establishments on a daily basis in compliance with image standards and establishment functionality.
• Oversee establishment’s maintenance in terms of 100% functionality, theming, elimination of risks for children, raw materials, etc.
• Manage any complaints in the Establishments in line with the complaints procedure
• Manage and lead training of all Attraction Assistant Managers and Coordinators and oversee the training for all employees for ongoing personnel development
• Partner with Attraction Assistant Managers to arrange coordinator rotas daily with a plan against visitor expectations and staffing budget.
• Responsible for budgets within specific areas of responsibility
• Work closely with internal stakeholders in relation to purchase and ordering of supplies and resources within the establishments

Some of the fantastic benefits available for this role include:

• Fun and Inspiring place to work
• 25 days annual leave, plus recognised Bank Holiday
• Employee Assistance Programme - A 24-hour telephone and online service for specialist advice and counselling services. This service is available 24 hours a day, 365 days a year.
• Training and Career Development opportunities
• Company Pension Scheme
• Westfield Discounts
• Free and Discounted KidZania Tickets
• 25% Discount in our retail shop and KidZania Birthday Parties
• 50% Discount in our internal food and beverage outlets
• 20% Discount at Hilton Kensington stays
• 
  
• more such as discounts to Red Letter Days, Buy a Gif