E-Commerce Assistant

at  Pandora Jewelry

Job title: E-Commerce Assistant (Part Time – PPT 96hours)
Reports to: E-Commerce Manager
Location: Johannesburg South Africa Head Office
Main purpose of the role: Ensuring that all online orders are picked, packed, dispatched and invoiced within SLA and providing the customer with an exceptional online shopping experience. Attending to all online customer queries both via email and telephone. Obtaining a high level of stock management with all e-commerce inventory.

KEY ACCOUNTABILITIES:

Print customer orders out daily
Ensure efficient picking, packing, dispatching of orders daily
Providing a professional level of customer service via email, phone and in person with emphasis on strong after sales service
Stock control and maintenance
To accurately invoice all online sales into MPOS daily
Process EDNs onto MPOS in a duly manner
Accurately check and count stock received for E-commerce inventory (replenishment / store transfers)
Ensure high accuracy when replenishing stock into location bins
Safeguarding the stock room, prevent any unauthorized access to the best of your ability
To ensure refunds are done within the correct process and credit notes issued accordingly
To ensure all returns are processed correctly and dealt with efficiently and timeously (same day of receipt)
Sort / put away invoices effectively
Maintain packing stations with efficient POSM
Housekeeping of the Ecommerce environment

REQUIREMENTS:

Minimum Matric / Grade 12
Experience within the retail industry (is a bonus)
Experience in Ecommerce (is a bonus)
Must be able to work weekends / shifts as and when needed

Must have immaculate ATTENTION TO DETAIL
Must be results driven with high energy
Hardworking
Must be a fast learner / eager to learn
Problem solving abilitie