E-COMMERCE COORDINATOR

at  Safety Express Ltd

Safety Express Ltd, an Aramsco Company, has been serving its clients for over 35 years in the Abatement, Restoration, Industrial Safety, Professional Cleaning and Surface Preparation market. As part of our continued growth, we are currently seeking an enthusiastic team player to join our dynamic team in the role of eCommerce Coordinator.

QUALIFICATIONS

• Bachelor’s degree in Marketing, eCommerce, or a related field.
• Proven experience in eCommerce operations, customer service, or order fulfillment.
• Strong organizational skills and attention to detail, particularly in handling order processing and product data management.
• Proficiency with eCommerce platforms and order management systems.
• Excellent communication and interpersonal skills, with a customer-first approach.
• Basic understanding of SEO and digital marketing best practices.
• Ability to multitask and thrive in a fast-paced environment.
• While not required, proficiency in both English and French would be considered an asset.

PHYSICAL REQUIREMENTS

• Extended periods of sitting and working at a desk
• Manual dexterity
• Extensive screen time and computer usage

Order Processing & Fulfillment:

• Process eCommerce orders promptly and accurately, ensuring they are tracked from placement through to fulfillment and delivery.
• Work closely with the warehouse and logistics teams to ensure timely and accurate order fulfillment. Address any issues related to stock availability, shipment delays, or order inaccuracies.
• Provide customers with order confirmations and tracking information, ensuring clear communication throughout the fulfillment process.
• Handle return requests, exchanges, and refunds in line with company policies. Coordinate with relevant teams to resolve any issues efficiently and to the customer’s satisfaction.
• Respond to customer inquiries via web chat, phone, email, in a timely and professional manner, offering knowledgeable advice on product details, order status, and website navigation.
• Troubleshoot and resolve customer issues, such as delivery problems, product questions, or payment issues, ensuring a positive and seamless shopping experience.
• Gather and record customer feedback on website usability, order processing, and product offerings, and communicate this feedback to relevant teams for continuous improvement.