E-Commerce Executive

at  the Bike Club

Why buy a kid’s bike? Children grow fast. Keeping up with their growth spurts can be costly and a hassle for parents. At the Bike Club we provide families with a sustainable and affordable option for getting their children active and enjoying the outdoors. We offer kids bike on a subscription service that can be exchanged as they grow. Not only are we disrupting the cycling industry, but we are changing the world of consumer finance and creating a circular economy for bikes.
About the role
As an E-Commerce Executive, you will take ownership of our eBay store, playing a crucial role in managing product listings, driving sales and optimizing our online service and operations. You will also be part of expanding future channels to grow the e-commerce side of the business.
You will also play an important role in maintaining our visual merchandising representation via frequent data maintenance within Salesforce and Shopify.

Tasks

• Streamlining Processes: Improve and simplify the eBay selling process with the help of the Operations Project Manager.
• Collaboration with Partners: Work closely with external partners and the logistics team to ensure that products are well-organized and correctly listed on eBay.
• Inventory Management: Keep track of all listed and clearance items in the Warehouse Management System (WMS), ensuring their status is always updated.
• Optimizing Listings: Create and improve eBay listings using popular keywords, quality images, and detailed descriptions, following the Bike Club brand guidelines.
• Production Coordination: Coordinate with eBay mechanics, both in-house and outsourced, to ensure enough bikes are built to meet sales goals.
• Pricing and Competitor Analysis: Monitor and adjust pricing strategies, review listings for potential discounts, and perform competitor analysis to stay competitively priced.
• Customer Service: Quickly respond to customer inquiries to maintain a high customer satisfaction rating.
• Promotions and Visibility: Enhance product visibility through promotions and seasonal deals, with advice from the eBay Account Manager.
• Order Management: Oversee the entire eBay order process using Salesforce and eBay systems.
• Reporting: Provide regular reports on eBay inventory, listings, sales, and other key metrics.
• Website listings: Manage the front-end display of all fleet bikes on our website by maintaining the correct SKU status within Shopify.

Requirements

We’re looking for someone who will thrive in a fast-paced environment where two days are never the same. If this role excites you will also be an individual who:

• Minimum of 1 year experience working in an e-commerce environment.
• Fast learner capable of developing advanced hands-on knowledge of eBay.
• Frequent MS Excel user.
• Strong ability to analyse, interpret and share sales data and analytics for use in forecasting, production, and internal comms.
• Excellent written, verbal and image communication skills according to persona requirements with strong attention to detail.
• Strong practical & digital organisational skills.
• Commercially focused, self-motivated, and able to lead and work within a fast-paced environment, receptive to retail pressure.
• Ideally sufficient experience within similar roles or educated to degree level in a Marketing, Operations or Business capacity.

Benefits

• Make a real impact in a role that blends passion with purpose. As an important member of our agile and strategic Merchandising team, you will help scale the future of family cycling and sustainability.
• Join a small close-knit international team that thrives on open communication and minimal hierarchy.
• Thrive in a vibrant working space in Borough, London
• Endless opportunities for professional growth and development in a fast changing and growing environment
• Work with the latest tools, including a company-provided laptop and enjoy an employee discount.

Ready to take your career into a higher gear with Bike Club? We’re keen to pedal forward with you on our team!
Apply Today! We invite you to forward your CV and a cover letter expressing your enthusiasm for the core values and vision of Bike Club. Join us, and let’s embark on this trailblazing journey together

Tasks

• Streamlining Processes: Improve and simplify the eBay selling process with the help of the Operations Project Manager.
• Collaboration with Partners: Work closely with external partners and the logistics team to ensure that products are well-organized and correctly listed on eBay.
• Inventory Management: Keep track of all listed and clearance items in the Warehouse Management System (WMS), ensuring their status is always updated.
• Optimizing Listings: Create and improve eBay listings using popular keywords, quality images, and detailed descriptions, following the Bike Club brand guidelines.
• Production Coordination: Coordinate with eBay mechanics, both in-house and outsourced, to ensure enough bikes are built to meet sales goals.
• Pricing and Competitor Analysis: Monitor and adjust pricing strategies, review listings for potential discounts, and perform competitor analysis to stay competitively priced.
• Customer Service: Quickly respond to customer inquiries to maintain a high customer satisfaction rating.
• Promotions and Visibility: Enhance product visibility through promotions and seasonal deals, with advice from the eBay Account Manager.
• Order Management: Oversee the entire eBay order process using Salesforce and eBay systems.
• Reporting: Provide regular reports on eBay inventory, listings, sales, and other key metrics.
• Website listings: Manage the front-end display of all fleet bikes on our website by maintaining the correct SKU status within Shopify

We’re looking for someone who will thrive in a fast-paced environment where two days are never the same. If this role excites you will also be an individual who:

• Minimum of 1 year experience working in an e-commerce environment.
• Fast learner capable of developing advanced hands-on knowledge of eBay.
• Frequent MS Excel user.
• Strong ability to analyse, interpret and share sales data and analytics for use in forecasting, production, and internal comms.
• Excellent written, verbal and image communication skills according to persona requirements with strong attention to detail.
• Strong practical & digital organisational skills.
• Commercially focused, self-motivated, and able to lead and work within a fast-paced environment, receptive to retail pressure.
• Ideally sufficient experience within similar roles or educated to degree level in a Marketing, Operations or Business capacity