E-commerce Gift Shop Manager

at  Vancouver Coastal Health

COME WORK AS AN E-COMMERCE GIFT SHOP MANAGER WITH VANCOUVER COASTAL HEALTH (VCH)!

Vancouver Coastal Health is looking for an E-commerce Gift Shop Manager to join the Vancouver General Hospital (VGH) Gift Shop staff and volunteer team in supporting both our e-commerce and in-person stores. As an E-commerce Gift Shop Manager with VCH, your responsibilities will include both managing the VGH Gift Shop website and assisting in the management of the gift shop’s in-person retail operations. This role is pivotal in ensuring the profitability and exceptional customer experience across our e-commerce platform and brick-and-mortar store. Apply today to join our team!

EDUCATION & EXPERIENCE

• Diploma in Business or Marketing Management.
• Three to five years’ recent, related retail management experience as well as experience in merchandising, marketing and advertising or equivalent combination of education, training and experience.

KNOWLEDGE & ABILITIES

• Demonstrated ability to develop and initiate marketing campaigns and strategies, utilizing all available marketing mediums and ensuring effective merchandising.
• Demonstrated ability to effectively manage contracts and relationships with external vendors such as credit cards, Interac and florists.
• Demonstrated knowledge of current retail trends.
• Demonstrated interpersonal, motivational, organizational and leadership skills.
• Demonstrated ability to promote and foster collaborative, respectful relationships with staff/volunteers while providing direction, guidance and feedback.
• Demonstrated ability to work independently and in a team environment.
• Physical ability to perform the duties of the position.
  This Role Description is intended to describe the general nature and level of work performed and is not necessarily an exhaustive list of accountabilities, qualifications and competencies required.
  Closing Statement:

E-COMMERCE RESPONSIBILITIES:

• Responsible for the cost effective and profitable operation of the VGH Gift Shop Website, hosted on Shopify, to maximize donations to vital hospital programs
• Using marketing expertise, creative vision, and a collaborative approach, the E-commerce Gift Shop Manager ensures that the online gift shop stays current and relevant, while meeting and exceeding the diverse needs and expectations of our customers
• Setting website goals, and planning and executing online strategies in order to achieve business objectives
• Managing product onboarding, content strategy, SEO strategy, and user experience
• Analyzing and reporting on sales, customer behaviour, and market trends; using this information to make strategic decisions.

RETAIL RESPONSIBILITIES:

• Partner with another Gift Shop Manager to be responsible for the cost effective and profitable operation of the VGH Gift Shop’s brick-and-mortar store
• Supervising, supporting, and performance managing a team of volunteers who staff the gift shop, by answering questions, covering vacant shifts when needed, and ensuring volunteer tasks are completed properly
• Providing and ensuring outstanding customer service and efficient order fulfillment, and driving demand, conversion, engagement, and retention
• Assisting with receiving, inventory management and organization, and store merchandizing.
  Qualifications: