E-commerce Manager

at  Reschio

Job Description
Reporting Line: Head of Collections and E-commerce
Location: Hybrid
Travel Required: No
We are seeking for an experienced and enthusiastic E-Commerce Manager with a strong background in digital marketing, e-commerce, and digital transformation. In this role, you will support the development and implementation of an e-commerce strategy for our Collections, ensuring alignment with Reschio philosophy and business objectives.
Main responsibilities and duties:

E-Commerce Strategy Development

• Develop and implement comprehensive e-commerce strategies that align with our brand identity and business goals;
• Lead digital transformation initiatives to enhance the digital experience, optimize lead generation, and drive revenue growth.

Product Management

• Oversee product listings, including creating compelling descriptions, accurate pricing, and high-quality imagery;
• Coordinate with suppliers and internal teams to ensure timely updates of product information.

Warehouse Management and Logistics:

• Work closely with suppliers and the warehouse team to streamline inventory management, ensuring product availability and timely fulfillment of orders;
• Oversee logistical operations to provide an exceptional customer experience, promptly addressing any issues related to stock levels or shipment delays;
• Collaborate to enhance efficiency in warehousing and distribution processes, driving continuous improvements in service and operational performance.

Customer Experience

• Implement strategies to improve customer satisfaction and foster loyalty;
• Address customer inquiries and issues promptly and professionally, ensuring a positive brand experience.

Digital Marketing

• Collaborate with internal and external teams in designing and executing effective digital marketing campaigns, including SEO, SEM, email marketing, and social media.

User Experience (UX) Optimization:

• Collaborate with internal and external teams to improve the user experience on our e-commerce platform, focusing on navigation, design, and usability;
• Ensure all design elements align with customer expectations and industry best practices.

Performance Analysis

• Track and analyze KPIs such as sales, traffic, conversion rates, and ROI;
• Prepare detailed reports on e-commerce performance for senior management and use data analytics to drive continuous improvement and innovation.

Skills and competencies required:

• Bachelor’s degree in Economics/ Management Engineering / Marketing or a related field;
• At least 3 years of experience as an E-Commerce Manager or similar role with a strong understanding of e-commerce platforms and online retail;
• Relevant expertise in design or consumer goods industry;
• Strong values of integrity and ethical conduct;
• High-level discretion and privacy sensitivity;
• Demonstrated success in driving online sales and setting-up and optimizing e-commerce operations, in improving user experience and understanding of UX principles;
• Proficiency in digital marketing tools and strategies, including SEO, PPC, email marketing, and social media;
• Strong analytical skills with the ability to interpret data and make informed decisions;
• Excellent organizational and project management skills with attention to detail;
• Excellent communication and collaboration skills to work effectively with cross-functional teams;
• A proactive and creative mindset with a passion for driving growth and enhancing user experience;
• Excellent use of IT programme and Microsoft suite;
• Advanced proficiency in Italian and English.

We offer:

• Learning & development training;
• Well-being activities (Yoga classes, get together activities, etc.);
• Competitive salary offer.

Further details will be provided during the job interview

Please refer the Job description for details