E-commerce manager

at  TD SYNNEX

WHY CHOOSE TD SYNNEX:

As a Fortune 500 global corporation, operating in over 100 countries, TD SYNNEX values its diverse workforce of 22,000 employees. As the biggest IT distributor in the world, our mission is to provide top-notch technology solutions, empowering businesses and individuals to navigate the digital world safely and efficiently.

DON’T MEET EVERY SINGLE REQUIREMENT? APPLY ANYWAY.

At TD SYNNEX, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for

ABOUT THE ROLE:

The E-com Manager optimize e-commerce processes at TD SYNNEX by implementing and supporting systems that promote automated and self-sufficient business operations for customers and partners .

WHAT YOU’LL DO:

• EDI/XML Management: Set up and maintain new connections, troubleshoot issues, and escalate to the EDI team when necessary. Handle local and central projects.
• Datapacks: Manage setup, maintenance, and troubleshooting for customer datapacks. Verify content and pricing (up to 14 days back).
• InTouch Platform (Our e-commerce platform): Administer users (creation, login, updates, deletion) and provide training and support for internal and external users. Manage translations, microsites, content, and issue resolution. Test and enhance new features.
• E-invoicing: Set up, support, and follow up on failed messages. Manage SAP updates and customer tickets.
• Customer Support: Assist with onboarding, customer creation and maintenance, and handle non-e-commerce tasks such as D-note customization .
• Projects: Lead and participate in local and central projects, supporting new initiatives and developments across all e-commerce platforms.
• General Support: Back up for your e-com colleagues in the other Nordic countries , provide day-to-day e-commerce platform assistance, drive adoption of electronic sales, and deliver training for TD SYNNEX’s e-commerce tools.
  You will be part of a strong NORDIC team, and have a close co-operation with the e-com managers in Sweden, Denmark and Finland, but primarily focus will be to support the Norwegian organization.