E-Commerce Strategist, WW Payments & Checkout

at  Apple

SUMMARY

Posted: Oct 16, 2024
Role Number:200573641
Imagine what you could do here! The people here at Apple don’t just create products - they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. At Apple, inclusion is a shared responsibility, and we work together to foster a culture where everyone belongs and is inspired to do their best work. Join Apple, and help us leave the world better than we found it! Here on the Apple Store Online team, we are responsible for Apple’s largest store. Our main goal is to deliver a magical, personal digital experience where customers can shop, buy and learn everything Apple, wherever they are. Each customer should feel like they are our only customer and our job is to set the bar for the experience they receive. To run such an extraordinary store, it takes extraordinary people. The Digital Experience and Expansion team defines and evolves the strategic vision and end-to-end customer experience for apple.com, the Apple Store App, and global expansion of Apple’s online store. As part of the team, you’ll be focused on creating our future e-commerce strategy and initiatives and optimizing the current shopping experience. You will work to innovate, elevate, and expand our online store and create the best-in-class experiences for our customers.

DESCRIPTION

This role will build the strategic vision, innovate on new shopping experiences, and evolve the customer journey for Apple Store Online. Help us lead some of Apple Retail’s most significant growth initiatives, leading all aspects of end-to-end planning and program management of numerous projects to stitch together a singular cohesive shopping experience. You will cultivate strategic business priorities and develop multiyear business plans to drive growth and revenue targets, while optimizing the performance of our existing e-commerce experience. *Develop, manage, and socialize digital commerce strategies and initiatives from conception and ideation through prototyping, A/B testing, and usability testing. *Identify data-driven insights and synthesize conclusions into actionable recommendations. *Define how customers navigate, learn, shop, configure, and purchase products from our digital platforms. *Author and present detailed strategic briefs and presentations to inform and mobilize cross functional partners to support business priorities, opportunities, and performance improvements. *Regular meetings with peers in Asia and Europe during overlapping business hours.

• 6+ years of experience in a strategy, customer experience, or customer journey function
• Experience in e-commerce, checkout, or payments

PREFERRED QUALIFICATIONS

• Demonstrated success in growing the business through data driven insights.
• Exceptional communication, storytelling, and presentation skills.
• Deep knowledge of e-commerce B2C industry - familiarity with shopping trends, consumer behavior, and/or conversion optimization.
• Experience in P&L management, finance / fintech, subscriptions, and/or loyalty programs.
• Demonstrates Apple’s values of inclusion and diversity.
• BA/BS degree, MBA a plus.

• 6+ years of experience in a strategy, customer experience, or customer journey function
• Experience in e-commerce, checkout, or payment