E-Commerse Customer Service Representative

at  EasyR Australia

JOIN EASYR – AUSTRALIA’S LEADING ECOMMERCE MOTORCYCLE RETAILER!

Are you passionate about providing exceptional customer service and looking to join a fast-growing and dynamic eCommerce business? EasyR is Australia’s largest and fastest-growing online retailer of motorcycle parts and riding gear. For over 14 years we have been an Australian-owned company based in Brisbane, and we’re on the hunt for a Full-Time Customer Service Representative to join our team.
At EasyR, we pride ourselves on delivering outstanding service to our customers while offering exciting opportunities for career growth. This role comes with the potential to expand into other areas of the business, making it perfect for someone who wants to grow their career in the thriving eCommerce industry.

WHAT WE’RE OFFERING:

• Salary Range: $60,000 - $65,000 per year, based on experience.
• Full-time hours: 38 hours per week, Monday to Friday (8:30 am – 5:00 pm).
• No weekend shifts – enjoy your weekends off!
• Comprehensive in-house training to set you up for success.
• Generous staff discounts on our extensive range of motorcycle parts and gear.
• A dynamic and supportive team environment.
• Opportunities for career progression into other areas of the business.
  About the Role: As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and support across multiple channels. You’ll also play a key role in ensuring the smooth operation of our eCommerce business.

Your responsibilities will include:

• Assisting customers via phone, email, and live chat.
• Managing sales, order processing, and adjustments.
• Providing advice on products (no prior knowledge required – we’ll teach you!).
• Performing general administrative tasks to support the team.
• Assisting customers in-store when needed.
• Collaborating with suppliers to fulfil customer requests.
• Occasionally supporting the warehouse team with packing and dispatch during busy periods.

What We’re Looking For: We’re seeking enthusiastic individuals with a passion for customer service and a desire to grow within a fast-paced eCommerce environment. To succeed in this role, you’ll need:

• Excellent written and verbal communication skills.
• Strong computer literacy and proficiency with Microsoft Suite.
• Problem-solving skills and the ability to handle challenging customer situations.
• Outstanding attention to detail and organizational skills.
• A positive, self-motivated attitude with the ability to multitask.
• The ability to work independently and as part of a team.
• Basic knowledge of motorcycle parts and accessories is a bonus, but not essential.
• Reliable transportation to and from work.

Why Join EasyR? Joining us means becoming part of a company that values growth, innovation, and teamwork. If you’re looking for a role where you can make an impact and develop your career in the exciting world of eCommerce, this is the opportunity for you!
Apply Now!If you’re ready to take the next step in your career and join our fast-growing team, we’d love to hear from you. Apply today and start your journey with EasyR! For any questions, reach out to us at sales@easyr.com.au
Job Types: Full-time, Permanent
Pay: $60,000.00 – $65,000.00 per year

Benefits:

• Employee discount

Schedule:

• Day shift
• Monday to Friday
• No weekends

Experience:

• Inbound call centre: 1 year (Preferred)
• Outbound call centre: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Work Authorisation:

• Australia (Required)

Work Location: In perso

Your responsibilities will include:

• Assisting customers via phone, email, and live chat.
• Managing sales, order processing, and adjustments.
• Providing advice on products (no prior knowledge required – we’ll teach you!).
• Performing general administrative tasks to support the team.
• Assisting customers in-store when needed.
• Collaborating with suppliers to fulfil customer requests.
• Occasionally supporting the warehouse team with packing and dispatch during busy periods

What We’re Looking For: We’re seeking enthusiastic individuals with a passion for customer service and a desire to grow within a fast-paced eCommerce environment. To succeed in this role, you’ll need:

• Excellent written and verbal communication skills.
• Strong computer literacy and proficiency with Microsoft Suite.
• Problem-solving skills and the ability to handle challenging customer situations.
• Outstanding attention to detail and organizational skills.
• A positive, self-motivated attitude with the ability to multitask.
• The ability to work independently and as part of a team.
• Basic knowledge of motorcycle parts and accessories is a bonus, but not essential.
• Reliable transportation to and from work