e-Learning Technical Designer & Development Specialist

at  Arbor Memorial Inc

At Arbor Memorial, you will be surrounded by caring colleagues and hands-on, experienced leaders with a well-established Canadian company. Your skills and knowledge will ultimately contribute to meaningful experiences for the families we serve. That’s incredibly fulfilling. Truly making a difference is a rare thing and at Arbor, our team members have this opportunity every single day.
Working with Arbor means more than a competitive compensation package. We are invested in a culture of learning throughout our business and dedicated to providing health and wellness resources for all employees and their families. We also provide a robust pension plan to support your long-term financial planning and stability.

KEY QUALIFICATIONS AND DEMONSTRATED ABILITIES:

• A diploma or certificate in Adult Education or equivalent and/or completion of a college degree in Business Administration or related field would be an asset. Or a combination of education and related experience
• At least 2+ years of experience designing, developing and evaluating curriculum for corporate e-Learning
• Knowledge of adult learning principles, instructional design methods and best practices
• In depth knowledge and experience using Articulate.
• Experience with eLearning authoring tools such as Articulate, 360 and Adobe Captivate
• Experience in administering and managing Learning Management Systems; developing and deploying e-learning
• Self-motivated with the ability to work effectively independently or as part of a team
• Excellent attention to detail, consistently high level of accuracy and strong organization skills
• Demonstrates strong customer service skills with the ability to communicate effectively and professionally (both verbal and written) with all levels of Coe, and to build strong and sustainable business relationships throughout the organization
• Excellent written communications with an emphasis on business writing skills
• Strong knowledge of multimedia editing tools such as Photoshop and Premiere Pro
• Knowledge of Java Script, HTML, coding, expert knowledge of Microsoft Word, Excel, Outlook
• Exemplifies Arbor’s values of integrity, trust, belonging, teamwork and excellence.

ABOUT US:

At Arbor Memorial, your career can mean more. As compassionate partners in each experience of remembrance and celebration, our team is a community focused on families and loved ones. It’s rewarding work that directly impacts the lives of others. Our caring approach carries through in the way we treat one another as teammates.
Challenge yourself to grow in new directions and make your unique difference in ways that truly matter – join Arbor Memorial.
To learn more about our benefits please visit Total Rewards (arbormemorial.ca)
Arbor Memorial is an equal opportunity employer, dedicated to fostering a diverse culture of inclusivity and belonging that embraces the contribution of all team members.
We are committed to providing accessible and barrier-free employment practices and encourage all qualified candidates to apply.
If you are contacted for a job opportunity and require accommodation at any stage of the hiring process, please contact the Human Resources Department. Any information received relating to accommodation will be addressed confidentially.

ABOUT THIS ROLE:

Under the guidance of the Manager, Branch Administration, Sales Operations, the technical designer and e-Learning development specialist creates compelling course content and works with subject matter experts to identify training needs. This role maintains the digital learning content for the Sales Centre of Excellence. This position contributes to the Company’s ability to provide an exceptional employee experience by providing engaging and effective e-Learning.

RESPONSIBILITIES:

• Design, develop and execute effective learning solutions for the sales CoE that align with Arbor’s training strategy and enhance the employee experience
• Liaise with business partners and subject matter experts to gather requirements and understand processes and training needs
• Design and execute eLearning content that addresses training needs and adheres to the accessibility requirements
• Leverage current technology to develop best in class training solutions
• Create engaging and unique learning experiences using a range of learning engagement tools
• Create digital assets (i.e. video, graphics and illustration) for eLearning content
• Design and develop eLearning course templates
• Develop illustrations, graphics, video etc. to support training content
• Design, maintain and manage the Sales CoE SharePoint site
• Deploy training content to Arbor’s internal sharing platforms (i.e. LMS, SharePoint/Engage)
• Review and evaluate eLearning content effectiveness
• Monitor the completion and scoring of training courses and assignments
• Provide and analyze metrics to measure ROI on learning initiatives
• Provide LMS optimization recommendations to enhance employee learning
• Completes other duties as required
  Other duties may be assigned as required, in addition to the principal duties and responsibilities outlined above.