e-Waste/e-Cycle Technician - Intern

at  University of Otago

INFORMATION TECHNOLOGY SERVICES | TE WĀHAKA MATUA HAKARAU MŌHIOHIO

If you’re looking for your next exciting challenge, IT starts here at the University of Otago, IT Infrastructure Operations team. Right now, we are looking for an e-Waste/e-Cycle Technician intern to work in our infrastructure and applications team. Interested?

• Experience in one of the country’s most complex IT environments.
• Great people and a collaborative IT culture.
• Gain practical hands-on experience.

SKILLS AND EXPERIENCE / KĀ PŪKEKA ME KĀ WHEAKO

To be successful in this role, key skills required are:

• Knowledge of Microsoft and Macintosh applications and providing IT support within a Microsoft Windows/Macintosh desktop and server environment.
• Knowledge of computer hardware and associated peripherals. Some understanding of IT networking.
• Some experience providing IT services to end users or experience in customer service provision. Experience troubleshooting basic software and hardware issues.
• Demonstrated interest in the placement option(s) applied for and experience with relevant technologies.
• Obtained or close to obtaining an IT related degree or recognised relevant IT credentials, or relevant experience in maintaining and supporting computers.

THE ROLE / TE MAHI

The primary role for the e-Waste/e-Cycle Technician is to support and contribute to IT Services at an intern level.
As the e-Waste/e-Cycle Technician intern you will develop a strong understanding of a specific area of IT Services in the University and effectively contribute to IT service delivery, projects and programs as required.
A client focused orientation providing excellent service delivery is critical to success in this role.

Key responsibilities in this role include:

• Contributing to the provision of effective, reliable IT services, including the diagnosis and resolution of issues.
• Assisting and responding to clients, ensuring requirements are understood and followed up.
• Providing effective, reliable plain language advice and recommendations in a manner easily interpreted by clients.
• Working collaboratively with ITS, IT Support Services and AskOtago colleagues to deliver service that provides an outstanding customer experience.

To be successful in this role, key skills required are:

• Knowledge of Microsoft and Macintosh applications and providing IT support within a Microsoft Windows/Macintosh desktop and server environment.
• Knowledge of computer hardware and associated peripherals. Some understanding of IT networking.
• Some experience providing IT services to end users or experience in customer service provision. Experience troubleshooting basic software and hardware issues.
• Demonstrated interest in the placement option(s) applied for and experience with relevant technologies.
• Obtained or close to obtaining an IT related degree or recognised relevant IT credentials, or relevant experience in maintaining and supporting computers